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Financial Sustainability

Financial Sustainability. Real People. Real Answers. Real Help. Program Integrity/Perception. What are your titles? What do your funders say about your service? Have you invested in: Training Quality assurance? What do your materials look like?

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Financial Sustainability

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  1. Financial Sustainability Real People. Real Answers. Real Help.

  2. Program Integrity/Perception • What are your titles? • What do your funders say • about your service? • Have you invested in: • Training • Quality assurance? • What do your materials • look like? • What image do you • portray?

  3. Customer Diversity

  4. What is the value for Government? • Easy to remember number • Efficient and trusted referral resource • Partner with public safety personnel • First responder in emergencies • Data collection and trend analysis

  5. How Government can partner with 211? • Integrate 211 into your local programs • Economic Stimulus funding • Partner with 211 for disaster planning • Make 211 materials available to the public • Provide volunteers during disasters

  6. Examples– Food Stamps • Single funding model • Standardized training • Standardized service delivery • Standardized billing

  7. Public Health • Swine Flu / H1N1 hotline • Strategic National Stockpile (SNS) • Pandemic exercises / drills

  8. Office of Emergency Services • Public Information dissemination • Rumor Control • Trend Analysis • Coordination of other NGO’s

  9. What is the value for Corporate? • Easy to remember number • Efficient and trusted referral resource • Data collection and trend analysis • More efficient model to deliver their services

  10. Example – SDG&E • Low income utility programs cross-promotion /application completion • Partner for Community Disaster Preparedness programs: Please call 211 if you have any health or safety-related concerns regarding power in your home such as: Life-support equipment; Other medical equipment that requires electricity; Health-related heating/cooling needs; Health or safety-related equipment requiring electricity; or Refrigerated medication.

  11. What is the value for Funding Community? • Data collection • Trend Analysis • Needs Assessments • Advocacy

  12. Example – Jewish Community Foundation

  13. What is the value for Non-profit partners? • Easy to remember number • Efficient and trusted referral resource • Data collection and trend analysis • More efficient model to deliver their services

  14. Example – Vitamin K SettlementDiabetes / Obesity Grant

  15. Positioning Your 211 for Funding Conduct a caller profile study to assess % of target population callers. Review the local strategic plan to determine what role your service can play in advancing specific strategies or elements. Ensure that your I&R software has the capacity to collect key data

  16. 211 as a Community “Solution”

  17. Product Diversity

  18. Product Line – Products

  19. Product Line – Services

  20. Product Line – Data Analysis

  21. Product Line – R&D

  22. 211 Breakdown of funding

  23. Contact Info John Ohanian CEO 211 San Diego Ph. (858) 300-1303 johanian@211sandiego.org Mona Freels COO 211 San Diego Ph. (858) 300-1230 mfreels@211sandiego.org

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