1 / 13

Chapter 5 Property Management System Interfaces

Chapter 5 Property Management System Interfaces. Managing Technology in the Hospitality Industry Fourth Edition (469T or 469). Competencies for Property Management System Interfaces.

zarifa
Download Presentation

Chapter 5 Property Management System Interfaces

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 5Property Management System Interfaces Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

  2. Competencies for Property Management System Interfaces • Describe the features and benefits of interfacing a point-of-sale system with a hotel property management system. • Identify issues that managers should assess when interfacing a point-of-sale system with a hotel property management system. • Describe the features and functions of a telephone call accounting system. (continued)

  3. Competencies for Property Management System Interfaces (continued) • Distinguish between hard-wired and micro-fitted electronic locking systems. • Identify the features and functions of an energy management system. • Identify automated services that hotels provide for guests and describe guest-operated devices that may interface with a hotel property management system.

  4. Common POS Terminal Locations ·  Restaurants ·  Bar and lounge areas ·  Room service stations ·  Concession areas ·  Gift shops ·  Pool and spa areas ·  Pro shops

  5. POS to PMS Data Transfer Issues File format requirements for data transfer Downtime during PMS system update routine Type of data transmitted ·  Guest check totals or itemized amounts ·  Special meal plans and/or promotions ·  Taxes ·  Tips ·  Transmit as data collected or batched and sent (continued)

  6. POS to PMS Data Transfer Issues (continued) Data storage ·  Storage in PMS files or in POS files ·  Length of time data stored Contingency plans for interface failure

  7. CAS Features · Automatic identification of outward dialing (AIOD) · Automatic route selection (ARDS) · Least-cost routing (LCR) · Call rating program (CRP) · HOBIC system interface

  8. CAS Functions ·  Call placement ·  Call distribution ·  Call routing ·  Call rating ·  Call record

  9. CAS/PMS Interface Advantages · Enhanced services and guest satisfaction · Improved communications networking · Improved call pricing methods · Minimized telephone traffic expenses · Automatic charge posting to guest folios · Automatic call detail records · Detailed daily reports of telephone transactions

  10. Electronic Locking Systems Hard-wired locking systems ·Centralized master code console ·Controlled doors cabled to master console Micro-fitted locking systems ·Locks configured as individual stand-alone units ·Each door has a microprocessor ·Terminal at front desk encodes keycards ·System relies on predetermined sequence of codes

  11. EMS Controls ·  Demand control ·  Duty cycling ·  Room occupancy sensors

  12. Auxiliary Guest Services ·  Automated wake-up calls ·  Message-waiting systems ·  Voice messaging systems ·  Voice mailboxes

  13. Guest-Operated Devices Self-check-in/self-check-out systems In-room entertainment systems ·On-screen controls (DVD/CD functionality) ·CD library ·Digital music channels ·Music video library ·Video games In-room vending systems Guest information services

More Related