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Recreation.Gov : A Business Overview

Recreation.Gov : A Business Overview. History. NRRS Created by USACE, USFS & BLM. 1st Inter- Agency Contract Awarded to Park.net. Reserve.USA.com Launched Including USACE, USFS, BLM. DOI, USACE, USDA under One Contract. R1S launches Rec.Gov Interagency Portal with ReserveAmerica.

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Recreation.Gov : A Business Overview

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  1. Recreation.Gov: A Business Overview

  2. History NRRS Created by USACE, USFS & BLM 1st Inter- Agency Contract Awarded to Park.net Reserve.USA.com Launched Including USACE, USFS, BLM DOI, USACE, USDA under One Contract R1S launches Rec.Gov Interagency Portal with ReserveAmerica

  3. Contract Objectives • Provide high-quality easily accessible "one stop" reservations • Provide recreation related trip planning services • Offer Services at a fair and reasonable cost. • Emulate other commercial reservation systems and reservation/tourism industry service standards. • Provide a “customer-driven” service • Market Federal recreation opportunities • Provide an agency user-friendly service

  4. Program Components Recreation One Stop (“R1S”) www.recreation.gov Recreation Information Database (RIDB) Reservation Database National Recreation Reservation Service (NRRS)

  5. Program Components - NRRS Trip Planning Reservations

  6. Program Components - RIDB

  7. Participating Agencies

  8. Number of Facilities Compound Annual Growth 2006 to 2010 1.0 percent

  9. Reservation Volume Compound Annual Growth 2006 to 2010 10.5 percent

  10. Reservation Method -2010 All Reservations Advanced Reservations 81 %

  11. Revenue $79,100,000 Compound Annual Growth 2006 to 2010 9 percent

  12. Current Contract • Awarded in 2007 to ReserveAmerica Inc. • Approximately 10 years (3.5 year base plus six one year options) to September 2016 • Performance Based – Not How, but What

  13. Current Contract • Reservation Services: www.recreation.gov • Trip planning; activities and facilities; permits, passes • Operations • Multiple Sales Channels (e.g. web, call center & field) • Data Sharing • Information Management • Technology • Inventory Management

  14. Current Contract • Management & Support Services • Customer Relationship Management (CRM) • Financial Management • Reporting • Future Enhancements

  15. Current Contract • Contract costs are paid per reservation (for camping), per ticket, per permit and vary by sales channel • Some Agencies embed the reservation fee component into the facility charge, others charge separately • Contract includes volume discount pricing

  16. Current Contract • Fund Management • Contractor does not have control of funds • All distributions handled by Government

  17. Business Rules • www.recreation.gov • Toll Free Number • Booking Windows • Operations Manual (On Line)

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