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Created by Julie

Created by Julie. MENYEDIAKAN LAYANAN RECEPTION Membuat Catatan & Laporan FO. I. Front Office Documentation. Report is made by Reception base on the hotel operational cause each hotel has deferent policy about report such as : Expected Arrival List Expected Departure List

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Created by Julie

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  1. Created by Julie MENYEDIAKAN LAYANAN RECEPTION MembuatCatatan & Laporan FO

  2. I. Front Office Documentation Report is made by Reception base on the hotel operational cause each hotel has deferent policy about report such as : • Expected Arrival List • Expected Departure List • Form A ( police) • Guest In The House • Room Count Sheet • Room Sales Recapitulation 7. Analyze Hotel Statistic Report 8. Room Report ( laporantamutiba & berangkat)

  3. Cont’d 1. Expected Arrival List : is a form content with guest name who will be expected arrive in that day made by Reservation Section 08 A B C Reservation Form EAL Di kirimke Reception Reservation Slip padarak DokumenReservasi EAL

  4. Cont’d • Expected Departure List • is a form content with guest name who will be expected depart in that day made by night reception • Distribute to : • Housekeeping • F & B • FO Cashier • Reception Room Rack Slip EDL Arrival & Departure Book

  5. Cont’d • Form A : • is a form to record foreign guest who stay in our hotel and hotel should report them to police at least 1 x 24 hour • Guest In The House • is a form to record all guest name who stay in hotel by night reception and will send to other department / outlet in the tomorrow morning Room Rack Other Department / outlet GIH Form Arrival & Departure Book GIH yesterday

  6. Cont’d • Room Count Sheet • is a form to record all room sold in one day and night ( 24 hours) made by night reception / night audit at 00.01 am, or hotel said it closing Record from 1st To next floor Room Rack Record from 1st To next floor RCS Outlet Record from 1st To next floor

  7. Cont’d 6. Room Recapitulation after filling Room Count Sheet night reception make Room Sales Recapitulation to know all income for 1 night and all guest data • Transient (pay) • Day Use (guest use room but not for stay) • Compliment (guest free room only) • Vacant (empty room) • Out of order (broken room) • House Use ( guest room used by management free) In put data from Arr & Dept Book Room Reservation Cancellation No Show

  8. Cont’d • Analyze Hotel Statistic Report • we make this form to know : • a. to monitor hotel operational • b. as a evaluation instrument to do activities • c. as a standard evaluation to do new activities with same program • Standard count : • Persentasetingkathunian (% occupancy) • Jumlahkamarterjual X 100 % • Jumlahkamartersediauntukdijual • Example : Room Sold 232 , Available 410 so 232 X 100 % = 56,58 % • 410 • Percentage of double occupancy • Jumlahtamu – jumlahkamarterjual X 100% • Jumlahkamarterjual

  9. Cont’d • c. Guest per room • Jumlahtamu X 100% • Jumlahkamarterjual • d. Average daily rate ( rata ratatarifkamarharian) • Total pendapatan hotel • Jumlahkamarterjual • Arrival & Departure Report / Room Report • is a report made by night reception and data take from Arrival & Departure Book & room Rack, this report will distribute tomorrow before 8 am

  10. Cont’d • Room Report • is a form to write all guest check in and check out on that day ( one day). The data we take from Room Rack and EAL / EDL in that day, so that we should keep Room Rack accurately because we can take many guest information from Room Rack Add Your Text

  11. Thank You ! lucindejuliana@yahoo.com

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