Hair, Barbering and Combined Hair Types NVQs FAQ’s

1. Hair, Barbering and Combined Hair Types NVQs FAQ’s

2. Observations of Performance evidence FAQ’s

3. Frequently asked Questions – Logbooks Q. Can correction fluid be used if errors are made in the logbook? • No, errors should be crossed out and corrections initialled by the assessor. • Must assessors use blue and black ink and internal verifiers use red ink, when recording an assessment in the logbook or written question? A. No, any colour ink can be used however, pencil should not be used as it can be erased.

4. Frequently asked Questions – Logbooks • If a candidate does not complete all the outcomes within a unit e.g. GH10 as it includes one outcome on blow-drying hair and another on finger drying, candidates would not do all the outcomes, how is this recorded? • It is important that a vertical line is placed through the relevant outcome not achieved with the corresponding client number. For an example see Assessors guide.

5. Frequently asked Questions – Logbooks • Must assessors record a comment in the logbook? • No, the comments section may be used for comments by the assessor, candidate or client, for recording oral questioning and/or timings. But if this is already recorded on an assessment plan or feedback sheet it does not have to be repeated in the logbook. Assessors should use their discretion and add comments of quality and value. • Must assessors use their full signature in the logbook, as the box for signatures is small and my signature does not fit? A. Assessors may choose to shorten their signature so it fits into the box. A record must be made of all sample signatures as they appear in the logbooks and kept with the IV records to show to the EV if asked, and to verify signatures used.

6. Frequently asked Questions – Logbooks • Must the service times be recorded in the logbook? A. No, yet there should be some record of duration or start and finish time somewhere, this could be on a consultation sheet, treatment plan or assessment plan. • If GOLA is used for knowledge testing what dates are recorded in the logbook? • The date that all the knowledge was successfully achieved, by ticking in the relevant circle and dating at the end of all the ‘what you must know’ knowledge statements. • Must all thepractical observations be cross referenced? A. No, the date is the cross referencing against the client number, and if consultation sheets or treatment plans are used these can be tracked through the date.

7. Frequently asked Questions • Can witness statements be used as an observation performance evidence? • Witness statements should not be used as a form of evidence for practical observations however, they may be used when an emergency incident occurs outside a planned assessment. For example units G20 and G17, And only if it is permitted by the standards. Witness testimonies may be used as supplementary evidence where the candidate is not required to cover all the range through direct observation i.e. unit GH11 requires the candidates to use 4 out of the 7 products. Therefore a witness testimony can be used to cover the remaining 3 products. A witness status list should be included in the candidates portfolio. See assessors’ handbook.

8. Frequently asked Questions – Level 1 Q. Can male and female clients be used for Level 1? A. Yes, as it is a hairdressing & barbering qualification Q. In GH4 Assist with hair colouring services, can quasi colour be used to cover range permanent colours? • No, the candidate must remove a quasi colour and a permanent colour • In GH4 assist with hair colouring services, does lightening products include bleach? A. Yes. Q. In G20 do all the ‘what you must do’ (performance criteria) have to be met through performance evidence and do they all have to be covered in each observation? A. Yes, performance evidence is required for all PCs in each outcome. Candidates must also cover all the PCs on each performance, for outcome 1 the evidence is likely to include witness testimonies, product evidence and observation.

9. Frequently asked Questions – Level 2 Q. Can male and female clients be used for Level 2? A. No, females for a hairdressing and males for barbering, although some generic units can be APLd from hairdressing to barbering, e.g. G20, G7, G17. All other units which appear in hairdressing and barbering should predominately be on the appropriate gender e.g. GH8 shampoo, condition and treat the hair and scalp is in both hairdressing and barbering, if taken as a hairdressing qualification the majority of the clients should be female. Q. Can unit G20 be directly APLd from Level 1 to Level 2? A. Yes, a copy of the candidates certificate can be placed into the portfolio as evidence.

10. Frequently asked Questions – Level 2 Q. Can the use of straighteners be cross referenced from GH10 to GH11? • No, because the use of straightners in GH10 is about a styled look and GH11 is about a set & dressed look, as they are used in different ways to complement the style. Q. How much of the look must be straightened when using straightners? A. The whole head or part of the head e.g. fringe section or ends of hair dressed up.

11. Frequently asked Questions – Level 2 • In GH10 and GH11 can the same clients be used, but different looks? • No, the evidence requirements state each observation must be on different clients within each unit. • In GH14 Perm and neutralise hair, ‘what you must cover’ states carry out all tests in the range including skin testing, is this correct? • No, Habia have recently amended the evidence requirements, after publication of the new logbook. It has been amended to ‘if there is not a manufacturer’s requirements to carry out a skin test, 3 of the 4 tests can be carried out in the range’. Please make changes to logbook to reflect this.

12. Frequently asked Questions – Level 2 • G17 Give customers a positive impression of yourself and your organisation does not have a ‘what you must cover’ (range) but has a recording sheet ? • This is to help candidates record the range covered through their performance evidence, the evidence is likely to include witness testimonies, product evidence and observation. • In G17 ‘what you must cover’ ways of communicating, does the candidate have to cover all the ways of communicating? • No, this is used to record methods that are used not as a check list.

13. Frequently asked Questions – Level 2 Q. In GH9 Change hair colour ‘what you must cover’ under tests, there are no circles for incompatibility tests, is this an error? A. Yes, please enter a series of o’s next to incompatibility and under the relevant client numbers 1 – 7 • In GH9 can high-lift colours that include boosters be classed as lighteners to meet lighteners under products in the ‘what you must cover’? A. No, please see the Assessors’ handbook, Appendix C3, Glossary of hairdressing and barbering terms page 134.

14. Frequently asked Questions – Level 2 • In GH9 can you use the same client for a full head application of permanent colour and then 4 weeks later use them for re-growth application of permanent colour? • No, the evidence requirements state each observation must be on different clients. • In GH9 must a candidate do a full head woven highlights/lowlights? • Yes, in 75 minutes. • In GH9 for pulled through technique must candidates use a rubber highlighting cap? A. No, the use of a variety of commercially available products e.g. colour pots, plastic/rubber caps, bags, plastic strips, spatulas etc. See Assessors guide page 136.

15. Frequently asked Questions – Level 2 • In GH12 candidates must use all the cutting techniques including scissor over comb, can this be carried out on any hair cut? A. No, the evidence requirements state a short graduation should incorporate the use of scissor over comb. • Can all the one length hair cuts be below shoulder length? A. No, one of the cuts must be above the shoulders.

16. Frequently asked Questions – Level 3 • GH16 Creatively cut hair using a combination of techniques, can a male client be used? A. No, as this is a unit in creatively cutting women's hair, each of the six observations must be of a different creative restyle cut, one of which must include a precision cut. • GH16, can a clipper guard be used when using clippers? • No.

17. Frequently asked Questions – Level 3 Q. GH17 Colour hair using a variety of techniques, can male and female clients be used? A. Yes, as this unit is in both hairdressing and barbering Level 3. • GH17 can a highlift tint be used as a Lightener? A. No, the term lightener applies to a product that lightens the natural pigments of the hair (changes melanin and pheomelanin to oxymelanin) without depositing artificial colour – otherwise known as bleach or pre-lighteners. • In GH17 ‘what you must cover’ lightener application techniques has an extra row of o’s against block lightening on a partial head, is this an error? A. Yes, please delete the extra row, this will be corrected in the next publication.

18. Frequently asked Questions – Level 3 • In GH22 Create a variety of permed effects, the four sectioning and winding techniques that do not have to be covered through performance evidence , can they be demonstrated on a manikin head? • Yes, although they should be demonstrated on a client where possible. Q. Must acid perm lotion be used in GH22? • No, candidates must use all the products in the range, it is stated as perming and straightening creams and lotions but not acid, ph balanced or alkaline lotions.

19. Frequently asked Questions – Level 3 • In GH22, ‘what you must cover’ states carry out all tests in the range including skin testing, is this correct? • No, Habia have recently amended the evidence requirements, after publication of the new logbook. It has been amended to ‘if there is not a manufacturer’s requirements to carry out a skin test, 3 of the 4 tests can be carried out in the range’. Please make changes to logbook to reflect this.

20. Essential Knowledge & Understanding FAQ’s

21. Frequently asked Questions • What does the term ‘non-mandatory’ refer to? A. This refers to Awarding Bodies, as it is not mandatory for awarding bodies to produce knowledge questions to cover the non critical knowledge areas within the National Occupational Standards. However, City & Guilds supply centres with E3 written/oral questions or GOLA to cover the non critical knowledge areas in addition to the E4 questions, to support centres.

22. Frequently asked Questions • As the E3 non-mandatory questions, are called non-mandatory does this mean they are optional for a candidate to complete? A. No, candidates must successfully complete E3 non-mandatory and E4 mandatory knowledge requirements. They are called non-mandatory as they can be assessed either oral or written questions in open book conditions. Where as the E4 mandatory are written, closed book conditions.

23. Frequently asked Questions Q. How do I use E3 non-mandatory GOLA and paper tests? • The paper tests are intended to be completed by the candidate in writing; however at the assessor’s discretion the questions may be completed through oral questioning if it is more suitable for the candidate. E3 questions may be taken over a period of time when completed through oral questioning. The paper tests should be photocopied along with their marking header sheet and be handed out to candidates immediately before they take the test. Centres can hold a stock securely within the centre. New assessors using oral questioning to cover the written questions must make brief notes directly onto the answer paper. The GOLA score report can also be used to record evidence of oral questioning.

24. Frequently asked Questions Q. How do I use E3 non-mandatory GOLA and paper tests? Continued • Candidates should be provided with a quiet area in which to write their responses to the questions. Writing materials and a supply of A4 paper must be made available in case they need additional space to record their answer. The paper tests do not contain specific time allowances; however it is recommended that assessors allow a candidate an average of four to five minutes per question . A suitable invigilator must be present throughout to guarantee the integrity of the assessment, handouts papers, monitor the time taken and ensure that all tests and completed answers are collected. Suitable people include trainers, tutors, assessors and internal verifiers who are part of the centre’s quality assurance system.

25. Frequently asked Questions • Are all E3 non-mandatory paper tests and GOLA open book tests? • E3 tests can be taken as open book, this allows access to books, materials, photographs, posters, diagrams, notes, however candidates cannot discuss the question with each other or the tutor/assessor. Clarification may be given if the meaning of a non-technical word needs clarification. 100% achievement is required, a candidate who does not achieve 100% will need to complete the remaining knowledge by GOLA, paper tests, oral questioning or via practical observation.

26. Frequently asked Questions • Must all oral questions be recorded? • Assessors can record brief notes on the oral questions they ask and on the answers given where the questions are assessor-devised, and should be recorded in the relevant comments areas in the candidates logbook. Where the oral questions are set and an answer guide is provided, i.e. E3 non-mandatory paper tests, assessors usually need only record the date and outcome of the oral questions. However, for verification purposes assessors should periodically make brief notes on the type of answers accepted, particularly when assessing new areas and if they are inexperienced or working in sites away from the main centre.

27. Frequently asked Questions • How do I mark the knowledge tests? • The paper tests have model answers, which are supplied in the question packs, these are not exhaustive and whilst assessors should try to follow the guide as much as possible, they should use their discretion, especially where questions demand an answer that involves salon policy. Assessors should consult their Internal Verifier for guidance in cases of doubt, who should consult their External Verifier, as required. In cases where the candidates responses are unclear, the assessor may use oral questioning, the assessor must record brief notes of any additional questioning used on the candidate’s answer paper.

28. Frequently asked Questions • Are all E4 mandatory tests, paper and GOLA closed book tests? A. Yes, they are closed book tests so notes or text books cannot be used. 100% achievement is required, however once 70% has been achieved in one sitting, alternative methods of assessment may be used to demonstrate the remaining knowledge. If a candidate completes a E4 mandatory test and achieves under 70% then they must re-sit the full test. • How do I mark the knowledge tests? A. For each E4 mandatory paper test weighting of questions has been incorporated, however it is important to note 70% bench mark still remains; any candidates not achieving 70% must still retake the full paper.

29. Frequently asked Questions • Why are some of the ‘what you must know’ (knowledge statements) highlighted in blue, pink or green? • We have highlighted the knowledge statements that appear in other units and have created a Cross unit knowledge test to reduce the burden of over assessment and repetition for candidates. They have been produced for both GOLA and paper tests and cover non-mandatory tests only. For guidance see assessors guide. • If the centre uses GOLA but decides to use the paper tests instead must the centres External Verifier be informed? • No, centres can choose the most appropriate assessment method for the individual candidate.

30. Frequently asked Questions • When using the paper tests, can the candidate only have three attempts? • No, the candidate can re-sit the paper test as many times as necessary. • How is the paper test assessments recorded? • See example page in Assessors guide. • Are there any written assignments? A. No, however centres can create their own to use as formative assessments. Centres wishing to develop their own assignments to cover the non-mandatory knowledge must see the guidance in the Assessors guide.

31. Frequently asked Questions • How soon can a candidate re-sit a E3 or E4 test? • Assessors should negotiate with the candidate when they can re-sit the paper or GOLA test, there is no minimum or maximum time. It should be when the candidate is ready and has received feedback on areas they have not yet successfully demonstrated knowledge. In some cases were there is a small amount to be demonstrated this can be carried out at the next assessment opportunity. • Are there 2 sets of mandatory questions? A. Yes, short answer E4 questions within the mandatory question packs and online GOLA E4 tests.

32. Frequently asked Questions • Who owns the portfolio and how long should it be kept? • The candidate owns the portfolio throughout the assessment and quality assurance process and after certification. Portfolios may be returned to candidates after certification. The external verifier may however wish to see the portfolio during the visit that follows the award of the certificate. The centre must tell the candidates that their portfolio may need to be retained by the centre or made available to the centre for the EV visit. Centres should keep assessment records for 3 years after certification.

33. Thank you for taking the time to use this presentation If you require any further guidance or feedback on this presentation please email; hair@cityandguilds.com Thankyou