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Hotel Britannique

Hotel Britannique . Team Presentation English 240 28 .11.2012 Mirto Nikou Maria Christodoulou Elena Michael. Strengths of Customers Reviews. Cleaning: Based on 36 reviews the cleanliness of the hotel received a 9.4 rank out of 10 The rooms were quite small but very neat and tidy

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Hotel Britannique

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  1. Hotel Britannique Team Presentation English 240 28.11.2012 Mirto Nikou Maria Christodoulou Elena Michael

  2. Strengths of Customers Reviews Cleaning: • Based on 36 reviews the cleanliness of the hotel received a 9.4 rank out of 10 • The rooms were quite small but very neat and tidy • Some people believed that the rooms were spotless and cosy • All areas of the hotel were ranked as remarkably clean

  3. Food quality and service: • Most of the customers said that it has great breakfast • Delicious, generously-served breakfast • Friendly staff • Average dinner

  4. Room Service: • A 9.1 rank out of 10 said that the service was very pleasant and responsible • They all were polite and kind • They were ready to bring your lunch into your room at any time • Clean, very stylish and spacious rooms

  5. Decor: • The hotel had small but elegant and cozy rooms • The decor is lovely • Adequately equipped • Furnished attractively

  6. Front Desk/Reception • The reception staff were most helpful • They were able to provide advices on good local restaurants, travel routes, special events and shopping centers • 24-hour room services available upon request

  7. Staff Behaviour A 9.1 rank out of 10 said that the staff was at follows: • The staff was very friendly & helpful • They all had the ability to speak very good English • Lovely and attentive to all customers • Impeccable and well informed • Accessible, professional, and personally attentive

  8. Weaknesses: • Rooms facing street suffer from traffic noise • Some people did not enjoy breakfast • Tiny elevator • The room curtains failed to eliminate external light • In case of fire there were only wooden ladders for escape

  9. Solutions: • Change the rooms curtains • Create a more delicious breakfast that would serve on time and have more choices • Create emergency exits • Build a more comfortable elevator

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