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Software Solutions for Successful Business . NAUDOC [Document Management]. Agenda. About NAUMEN Company NAUMEN Software Solutions Benefits of Document Management Automation Implementation Examples and Success Stories NAUMEN Company Clients. NAUMEN company today. Naumen company today.
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Software Solutions for Successful Business.NAUDOC [Document Management]
Agenda • About NAUMEN Company • NAUMEN Software Solutions • Benefits of Document Management Automation • Implementation Examples and Success Stories • NAUMEN Company Clients
Naumen company today • Business: Software Development and Implementation. • Implementation Experience: More than 400 software implementation projects; Among them, 200 in Document Management and Business Process Automation.
Naumen company today • Resources: More than 200 employees, among them more than 150 are software developers; Offices in Moscow, Yekaterinburg, Chelyabinsk and Tver; Business partnersin 7 countries of CIS and EU.
Naumen Software Solutions • Naumen Service Desk – a complete solution that helps enterprises and service providers to manage crucial support and IT service processes by integrating service desk functionality into a single workflow; • Naumen CRM – a full-featured CRM solution that helps companies to raise sales and service profitability, improve efficiency of marketing campaigns and increase loyalty of company’s customers and partners; • NauDoc – a full-featured solution for the document and business process management. It enables organizations to manage all document types across multiple departments within a single repository; • Naumen Phone – a full-scale IP telephony call-processing solution that enables to automate company’s call processing and provides extended capabilities for convenient handling of inbound and oubound calls; • Naumen Learning – an e-learning authoring and management system that is intended for working out
Advantages of NAUMEN Solutions • Comprehensive standard-based approach to implementation projects; • Preconfigured and ready-to-use processes based on previous implementation experience; • Convenience in using software solutions and ease in supporting them; • Fast adaptation to changing business needs; • Cross-platform: solutions work on any operating systems, such as Windows, Linux, FreeBSD, Sun Solaris, Mac OS, etc. • Qualified technical support; • Flexible licensing options.
Benefits of Electronic Document Management • Controlling business processes and deadlines; • Building unified procedures for dealing with documents; • Worldwide access to documents and tasks; • Up-to-date documents and information; • Automated workflows, instant delivery of documents; • Lowering risk of information and technology loss when key employees leave the company.
NauDoc Enables organizations to manage all document types across multiple departments within a single repository. Provides a unified, scalable platform for the design, execution, monitoring, and optimization of business processes: • Establishing automated business processes; • Managing document flows; • Controlling workflows and monitoring business processes.
NauDoc advantages It has been declared as “The Best Russian Product for the Business Processes Automation”(“Computerra” Magazine, 2005) • It has low cost of acquisition and maintenance compared to other similar systems(a review «Qualitative Analysis of Document Management Automation Systems», published by Document Management Guild, August 2005). • It is a market leader in the segment “Price per User Around $100”(a review ”Analytical Review of Electronic Document Management Systems Market At the End of 2005”, published by DSS Consulting, 2006)
NAUMEN Company: Managing Contracts • Contract templates; • Predefined text that can’t be changed by a manager; • Automatic substitution of fields into contract body; • United database of contracts.
NAUMEN Company: financial documents • Managing bonus payment requests, invoice payment requests, agent payment requests; • Approving documents by corresponding managers; • Attaching related documents to requests (invoices, calculations, etc.).
Pipe Metallurgical Company: Managing Incoming and Outgoing Documents • Processing incoming and outgoing documents; • Issuing orders and directives; • Dealing with memos.
Uniastrum-Bank:Managing Incoming Documents • Managing incoming and outgoing documents; • Eliminating document losses; • Automated execution control.
Uniastrum-Bank:Managing Service Requests • Registering service requests to Service Desk from customers and clients; • Controlling request resolution deadlines; • Classifying requests by types and analyzing clients’ problems.
Uniastrum-Bank:Managing Orders and Regulations • Unified access to information in headquarters and in remote offices; • Up-to-date information; • Transparent execution control.
Automated processes in Uralelectromed • Managing rules, regulations and other reference documents in accordance with ISO 9000 requirements • Storing “external” reference documents (Standards, Regulations, etc.); • Storing “internal” reference documents (issuing, activating, notifying, reissuing); • Storing changes to both external and internal documents; • Maintaining relations among reference documents. Advantages:maintaining up-to-date documents (more than 16000 linked documents),timely notifying process participants on standard and regulations changes.
TetraPak, Russian Branch: Automated processes • Unified access to information in headquarters and in remote offices; • Approving package design at production planning stage • Preparing pack prototypes; • Approving pack prototypes by production managers; • Approving pack prototypes by clients’ curators; • Launching production of approved pack. Advantages: Reduces time from the client’s request to launching the pack production. • Invoice approval requests • Preparing requests; • Depending on amount and requester either transferring to payment or initiating approval process; • Notifying initiators either on payment or rejection. Advantages: reducing daily workload of employees, eliminating invoice losses.
Kotlass pulp and paper mill: Automated processes • Controlling Task Execution Approving package design at production planning stage • Managing deadlines and responsible employees; • Automatic reminders; • Motivating employees on accurate task execution. Advantages: substantial decrease of outdated tasks, creating transparent scheme of motivating personnel. • Establishing a repository of blanks and reference documents • Enabling clock-around access to reference documents for employees in accordance with their priviledges; • Providing access to up-to-date document forms and templates (contracts, orders, etc.) • Advantages : building up a tool for supplying users with timely and actual information.
Ural State Academy of Arts and Architecture: Meeting Minutes • Unified access to information in headquarters and in remote offices; • Up-to-date information; • Transparent execution control
Sverdlovskautodor: processing bonus requests • Configuring process workflow of 5 stages; • Employees participate at the document creation stage, manager participate at the stage of approval; • All tasks are assigned automatically.
Sverdlovsk Regional Office, System Operator – Central Power Dispatching Office (SO-CDU) • Invoice payment requests; • Automated approval workflows; • Task execution control.
VYSO Company: Managing Budgets of Expenditures • Developing and approving budgets of expenditures; • Storing all attachments to budgets of expenditures; • Maintaining united database of budgets across all offices and all sites.
NauDoc • The flexible plattrofm for the doc-flow processes automatisation
Thank you for your attention!You are welcome with your questions! +7 (343) 376 76 45sales@naudoc.ruwww.naudoc.ru www.naudoc.com