A-Z & Knowledge Base Project

A-Z & Knowledge Base Project Sheila Apicella

More for less!! Delivering services in partnership New initiatives Information Assurance Joining up the dots!! Service Professionals Standards & Common Infrastructure Identity Management Shared Culture Efficiencies/ improved customer access

esd-toolkit has been around to support Local Government for quite a while……. • 3 London Boroughs & Porism Ltd formed project group • A steering group set-up in Autumn 2000 • LAs across the country contributed best practice/guidance • esd-toolkit application live - July 2002 • Rapid take up & developments • LGOL funding 2004/05 and 2005/06

Five years on • Focus • Objectives • Strategic positioning with major initiatives across the public sector and within the local government agenda • National agenda and local priorities • Governance and regional partnerships

What is esd-toolkit? • 14,000 + registered users – includes all LAs • 90+% have their own web space and model • 10 toolkit local communities – now includes Scotland! • 9 special interest groups – thematic • Accredited toolkit practitioners • training, peer support, beta testing • Steering group, programme boards • development – engagement - controlled lists, core content + standards

esd-toolkit – what is freely available! http://www.esd.org.uk/standards/

LGSL& SLGSL- Local Government Services List defines what LAs deliver and is being expanded to cover public sector services delivered in partnership LGATL - Local Government Agency Types List the types of agency responsible for delivering services. LGTL - Local Government Resource Type List “types” of electronic resources LGAL - Local Government Audience Type List defines the types of citizen to whom a service or local government resource is relevant LGBCL - Local Government Business Category Listfor populating the e-GMS 'subject' element for business related resources (in addition to IPSV) LGChL - The Local Government Channel List standard definitions of access/delivery channels LGCS - Local Government Classification Schemesupports Data Protection, FOI and records management LGDL - Local Government Directory List defines the generic structure of a UK local authority LGIL - Local Government Interaction Listtypes of interaction has been used to help measure BVPI 157 – now does lots more! LGNL & SLGNL - Local Government Navigation List enables a user friendly web interface IPSV – Integrated Public Sector Vocabulary to help search and find electronically held resources across the public sector Controlled Lists, Standards and schemas

What are the advantages of subscribing? • Significant extra reporting options • Xml and csv upload facilities to assist transfer of material to your own web space and other systems eg CMS and CRM • Access to a wider range of discussion forums • Access to on-line documents promoting knowledge sharing from the enthusiastic toolkit user community • Private web space - create, revise and analyse your own local structure tree linked to the ‘core’ tree • Understand and cost what you deliver • Add services delivered in partnership and Partners

Understand what you do Architecture • dynamic model of local government • lists + architecture + LGSL/LGNL/IPSV etc • core - shared + tailored models • content + templates • standards + self-assessment • inspections/requirements/reports • process maps • FAQs and forms

Manage, monitor, measure, report Infrastructure • management – locally administered - shared • monitoring – measuring - reporting • statistics - benchmarking • compare + contrast + share • corporate dashboard + my toolkit • news – dissemination • events - booking

Who’s there to help? People from Local Authorities across the UK • toolkit local communities • working groups – peer support • projects database • forums • people finder • news and information • communities + micro-sites • self-assessment

What’s in it for… • CEOs • more than 13,500 staff using across LAs • improving how organisations work • Heads of finance • support business cases for process change • audit trail with potential to identify unit transaction costs across channels • Business process/change managers • record more information about processes • rate usefulness of process maps and documents

What’s in it for… • Customer service • metrics against channels demonstrates benefits of providing + marketing shift • links to delivery standards, FAQs, examples, templates • Heads of efficiency/e-champions • linking to efficiency savings reporting • RCEs involvement re sharing best practice information and networking service experts • Web masters • metrics to demonstrate provision/marketing effect • DirectGov + LocalDirectGov • accessibility and usability improvement

esd-toolkit objectives • Enable local government and partner organisations to optimise shared knowledge and expertise – to meet their dynamic agenda and Make a real change for the better in customer focused service delivery • Develop practical help and relevant solutions to challenges by facilitating collaborative ways of working • Help local authorities and others in the public sector to maximise efficiencies and evidence return on investment

Thank you for listening sheila.apicella@idea.gov.uk 07769 692989 http://www.esd-toolkit.org http://www.esd.org.uk/projectscotland

A-Z & Knowledge Base Project