February 2011

1. Evalueserve February 2011

2. Presentation Plan Evalueserve Overview Evalueserve Romania Customer Insights

3. Evalueserve Overview“Improving your knowledge processes” • A trusted and global specialist for knowledge processes • Global team of over 2,200 professionals who provide multi-time zone and multi-lingual knowledge services • An industry pioneer with over 10 years of experience and sustained growth supporting clients in over a dozen industry verticals and key functional areas Who we are • We analyze, improve and execute knowledge intensive processes • We leverage our proprietary technology to enhance efficiency and effectiveness • Our knowledge solutions include customized research and analytics services for leading-edge companies worldwide • We have dedicated on-site teams, and scalable global knowledge centers What we do How you benefit • Global Career opportunities • Professional working environment • Specialist training and work experience • Exposure to real-world business problems • Enhanced value in job-market • Attractive compensation

4. Evalueserve PropositionContinuous efficiency gains in knowledge processes Process Matrix • Evalueserve Proposition • Evalueserve takes care of knowledge processes that are • Complex in nature • Change over time and within departments • Numerous but small in size • Every engagement starts with a consulting phase in which these processes are identified, analyzed and improved • Evalueserve leverages process know-how and knowledge technology to continuously make processes more efficient and deliver cost savings Size of process KPO Consulting Small Automation KPO Automation Large BPO Complexity of process Low High

5. Staff Qualifications and ExpertiseHighly qualified staff with deep industry domain knowledge and functional expertise Professional Qualifications Industry Vertical Banking and Financial Services MBAs in Strategy, Finance, Marketing, and Systems Professional Services Pharmaceuticals, Medical Products, and Healthcare Engineers in Aerospace, Biochemistry, Polymer Science, Chemical, Ceramic, Civil, Computer Sciences, Electrical, Electronics and Telecom, Instrumentation, Mechanical, Production, Metallurgy, Mining, Production, and Textile Telecommunications Energy and Chemicals Chartered Accountants, Chartered Financial Analysts, Statisticians, Operations Research Professionals, and Economists Travel, Transport, and Logistics Other Corporates Pharmacists, Biotechnologists, Microbiologists, Medical Doctors, and PhDs in Chemistry and Immunology Functional Practices Intellectual Property R&D Professionals and Nanotechnologists Data Analytics/Customer Insights Market Research Journalism/Mass Communication/Media Professionals, Lawyers, Designers, Architects, and Masters of Computer Applications Knowledge Technology

6. Staff Qualifications and ExpertiseTeam of 2,200 full-time employees in dedicated and global virtual knowledge centres with a mix of on-site and off-site teams Knowledge centres Sales presence & onshore research directors 24x5 availability Flexible on-site teams, as per client request Research on Europe and onshore support for EU clients Research on China, Korea and Japan Romania Centre China Centre India Centre Main research centre Chile Centre Research on LATAM and near-shore support for US clients

7. Evalueserve Engagement Model A partner on-site and off-site, not just ‘offshore’ Evalueserve ‘on-site/off-site’ Model • Main Elements • Support through dedicated on-site teams, scalable global knowledge centers, and innovative knowledge technology • Models for on-site teams • Permanent or contractual native onshore new hires • Carve-outs from client • Rotations or permanent moves from our global knowledge centers • On-site teams for process re-design, productive and complex work, interface for workflow, client communication, and QC feedback • Global knowledge centers for research, data collection, and analysis • Knowledge technology for productivity enhancement and output improvement • Additional flexible on-demand capacity Client ClientTeam Evalueserve on-site Evalueserve Romania Evalueserve China Evalueserve Chile Evalueserve India

8. Why Evalueserve? Simplicity of working with Evalueserve Fast, flexible and with well-defined workflows and comprehensive time zone coverage Unmatched competency – complete solutions Proprietary methodology and knowledge technology solutions for working on small and ever- changing knowledge processes In-depth and content-driven research and analytics services Process re-design based on proprietary techniques to drive cost and efficiency Proven and proprietary methodology and technology to ensure continuous process improvements and efficiency gains Why Evalueserve? On-site teams for local client interface On-site teams for process redesign, productive work and interface for workflow, client communication and QC feedback Global, multi-lingual reach Projects conducted in 30+ languages in 195 countries from operations centres in India, China, Chile and Romania Knowledge and reach to emerging geographies Evalueserve with its four operation centres has access to and knowledge of emerging geographies of the world (BRIC nations) 100% customisation and confidentiality No syndicated reports, client names never communicated, Chinese walls maintained between teams

9. Presentation Plan Evalueserve Overview Evalueserve Romania Customer Insights

10. Evalueserve Romania Research Center Established in 2008. Our clients are consulting firms, global research firms, capital goods firms, and cosmetic products manufacturing firms. Cluj, Romania ● • Global delivery platform in collaboration with Evalueserve´s India, China and Chile operating centers • Major engagements include: • 4 consulting firms • 10+ Fortune 1,000 firms • Team strength of 50professionals – 13 nationalities with proficiency in 14+ languages, major ones being French, German, Russian, Italian and Hungarian language. • Diverse academic backgrounds consisting of Engineering, MBA, MSc, International Business, Economics and Statistics Office is located in Cluj Napoca CET Time Support 24×5 Service European Research • Collaboration with teams in India, Chile and China • Work passed on from one center to another • Closely integrated teams • Global quality management • Easy and quick on-shore support not requiring any paperwork • High-tech solutions (VPN, video conferencing, etc.) bringing us closer to clients • Staff with native language skills working on European projects • Strong regional business perspective • Network of ground level research e.g. face-to-face interviews

11. Multi-cultural Office Note: Bilingual analysts are counted twice in the relevant language capabilities

12. Presentation Plan Evalueserve Overview Evalueserve Romania Customer Insights

13. Executive Summary CLIENT UNMET NEEDS • A need for customer insight generation exists at all stages of an organization business supply chain , viz. • Account acquisition, Account management and Operations • For most of these organizations the prominent unmet needs include: • Integrated insight generation capability using a) business understanding and b) skills to comprehensively manage and interpret data from internal, syndicate and market research data • Access to job specific skilled resources (both quality and cost) to execute on data collection, processing/mining, analysis, reporting and modeling along with industry experience EVS SOLUTION • EVS can partner with clients to fill the unmet needs in customer insight generation by providing experts: • Rich in business experience across financial srvcs., telecom/technology, logistics, energy, health care • Skilled in data analytics to generate customer insight by cohesively analyzing internal, syndicate and market research data • Highly skilled in data collection, mining, analysis, reporting and modeling activities • The resources can be deployed globally through our 4 knowledge delivery centers • A combination of onshore/offshore delivery module helps EVS provide these services cost effectively • A very comprehensive internal training engine along with a highly skilled resource pool of statisticians, engineers, MBAs allows EVS to maintain a very high intellectual capital base

14. EVS is well positioned to play the role of a preferred business partner to satisfy the unmet customer insight needs of a client Client Business Supply Chain Account Acquisition Account Management Operations Client Unmet Need Evalueserve Solution • Incomplete data sourcing from internal, syndicate and market research for analysis • Provide resources to collect data from all possible sources to undertake a comprehensive CI analysis DATA COLLECTION • Lack of tools and resources to collate disparate data sources • Apt skilled resources to mine data and make it analysis ready DATA MINING • Limited internal resources (bandwidth, quality and cost) for generating customer insights • Readily deployable scalable talent pool with industry experience along with specialized statistical software skills in SQL, SAS, SPSS, QUANTUM, MATLAB, etc. DATA ANALYSIS Evalueserve Customer Insight Framework DATA REPORTING DATA MODELLING • Extremely talented cost effective resource pool of industry experts complemented with data analytics, business research and market research analysts CI EXPERTS • Lack of cost effective resources to generate integrated CI analysis outputs due to scarce availability of such talent

15. CI Analytical Framework DATA COLLECTION AND MINING INTEGRATED INSIGHT GENERATION REQUIREMENT GATHERING DISSEMINATION KNOWLEDGE PORTALS SECONDARY RESEARCH ON SITE WORKSHOPS MARKET RESEARCH ANALYSIS REPORTING, MODELLING AND AUTOMATION INFRA – STRUTURE SET UP ON-SITE DELIVERY AND INTEGRATION SYNDICATE RESEARCH DATA SECURITY ASSESSMENT CLIENT INTERNAL DATA MARTS

16. Thank you / Q& A CV to be sent: Marinela.cotul@evalueserve.com Ciprian.deak@evalueserve.com