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Kmart. Group 2. Problem Definition . Profit Loss How do we Increase our Profit Margin?. Analyze the Problem . Corrupt Management Bad Customer Service Poor Advertising Inventory Control Product Selection. Establish Criteria for a Solution. Quality Product Efficient Advertising
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Kmart Group 2
Problem Definition Profit Loss How do we Increase our Profit Margin?
Analyze the Problem • Corrupt Management • Bad Customer Service • Poor Advertising • Inventory Control • Product Selection
Establish Criteria for a Solution • Quality Product • Efficient Advertising • Motivated Employees • Happy Customers
Generate Possible Solutions to the Problem • Improve Customer Service • Product Improvement • Train Management • Management Trains Employees
Decide on a Solution • Training Management • Management Trains Employees
Implement the Solution Professional Company Trains Management