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Web100 User Services

Web100 User Services. support@web100.org. Support Team: Tanya Brethour, Jim Ferguson, Steve Engelhardt. Overview of Presentation. Introduction What do we do? Types of Support Conclusion Questions are encouraged at any time!. Who are we?. Jim Ferguson Head of the support team

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Web100 User Services

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  1. Web100 User Services support@web100.org Support Team: Tanya Brethour, Jim Ferguson, Steve Engelhardt

  2. Overview of Presentation • Introduction • What do we do? • Types of Support • Conclusion • Questions are encouraged at any time! www.web100.org internal.web100.org

  3. Who are we? • Jim Ferguson • Head of the support team • Organizes evaluator conference calls and workshops • Tanya Brethour • Answers support email, sends out announcements, develops/maintains web site, etc. • Steve Engelhardt • Answers support email and works on userland issues. www.web100.org internal.web100.org

  4. What do we do? • Answer Questions! • Technical (Installation, bugs, GUI questions) • Non-Technical • Requests • Documentation • Plan workshops, tutorials, evaluator conference calls, and more www.web100.org internal.web100.org

  5. Types of Support • Mailing Lists • Public & Internal Web Site • Evaluator Conference Calls • Workshops & Training www.web100.org internal.web100.org

  6. Mailing Lists • support@web100.org • Email for all technical and non-technical questions • discussion@web100.org • Questions answered by evaluators or by support • Forum for discussions between evaluators • Create an account on the Web100 SourceForge site. Stay on internal mailing list. www.web100.org internal.web100.org

  7. Internal Web Site • Overview of Internal Site • Based off SourceForge, but it is a local installation (with modifications) • Login to get all the benefits. • Open to the public! www.web100.org internal.web100.org

  8. Welcome Page www.web100.org internal.web100.org

  9. Contact Lists All mailing list archives are online!! www.web100.org internal.web100.org

  10. Test Machines Email support@web100.org if you have a machine to add! www.web100.org internal.web100.org

  11. Reporting Bugs www.web100.org internal.web100.org

  12. Support Tickets www.web100.org internal.web100.org

  13. Documentation www.web100.org internal.web100.org

  14. Documentation • users-guide.txt • GUI tools, command line scripts explained • developers-guide.txt • Library API explained • tcp-kis.txt • Web100 variables www.web100.org internal.web100.org

  15. Evaluator Conference Calls • Held every 6 weeks or so • Reminder email sent 1 week before call • Time to share with fellow evaluators about their site’s development • Time for evaluators to ask developers questions • Very informal discussion www.web100.org internal.web100.org

  16. Workshops & Training • Workshops (1 or 2 a year) • Announcements will be sent out to the internal mailing list and placed in the events section on web100.org www.web100.org internal.web100.org

  17. Web100 Main Site • Latest Web100 releases: http://www.web100.org/download • Web100 user contributed code: http://www.web100.org/download/contributed • Event listing http://www.web100.org/events/ • News listing http://www.web100.org/news/ www.web100.org internal.web100.org

  18. Conclusion • Send support email! • Use the internal site • Participate in Evaluator calls and workshops • Any questions? www.web100.org internal.web100.org

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