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OBSERVATION AND FEEDBACK

OBSERVATION AND FEEDBACK. GIVING AND RECEIVING PROFESSIONAL FEEDBACK. Uwe Pohl. WHAT IS FEEDBACK?.  information on the effect of your actions. “If the receiver is not in the mood to accept the feedback, however well it is given, most of it will be wasted.” (Rae, 1994: 143).

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OBSERVATION AND FEEDBACK

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  1. OBSERVATION AND FEEDBACK GIVING AND RECEIVING PROFESSIONAL FEEDBACK Uwe Pohl

  2. WHAT IS FEEDBACK?  information on the effect of your actions

  3. “If the receiver is not in the mood to accept the feedback, however well it is given, most of it will be wasted.” (Rae, 1994: 143)

  4. WHAT IS FEEDBACK? • information on the effect of your actions • a balance of maintaining relationships and achieving goals

  5. RELATIONSHIPS high high GOALS low low

  6. THE ROLE OF FEEDBACK IN TRAINING • to improve performance • to inform about progress made • to motivate or build confidence by emphasising strengths • to help think critically • to lead toward independent practice

  7. SOME PROFESSIONAL FEEDBACK TECHNIQUES • Listening and attending • Reflecting back and focusing • Challenging • Disclosing

  8. SUMMARY: A FEW DO’S TO MAKE YOUR FEEDBACK EFFECTIVE • choose the time and place wisely • begin and end on a positive note • avoid scoring points • try to describe rather than evaluate

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