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Sometimes businesses don’t always behave ethically

Sometimes businesses don’t always behave ethically. For example: Supplying a second-hand bicycle that had faulty brakes and refusing to replace it Not telling you that a computer did not come with all the games that appear in the advertisement

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Sometimes businesses don’t always behave ethically

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  1. Sometimes businesses don’t always behave ethically For example: • Supplying a second-hand bicycle that had faulty brakes and refusing to replace it • Not telling you that a computer did not come with all the games that appear in the advertisement • Selling toys that don’t comply with safety regulations • Refusing to exchange a jumper that didn’t match a skirt you had at home when they had agreed to do so at the time of the purchase (if you had not discussed this possibility with the shopkeeper at the time he/she would be within their rights not to exchange it) Resource 2G – The Responsible Consumer and Avoiding Conflict (KS4) Slide 1 of 7 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  2. However, although you have RIGHTS in law you should also behave RESPONSIBLY as a consumerRemember that the supplier also has rights Resource 2G – The Responsible Consumer and Avoiding Conflict (KS4) Slide 2 of 7 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  3. The responsible consumer ·  keeps to his/her side of the bargain ·  gives the supplier a fair chance to put right any problems about which a consumer may be complaining ·  should be able to produce evidence of proof of purchase such as a receipt, cheque book stub, credit card printout (although this is not a legal requirement – this is an example of a consumer’s responsible and sensible behaviour) Resource 2G – The Responsible Consumer and Avoiding Conflict (KS4) Slide 3 of 7 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  4. Also … • should have a clear idea of the problem and presents the facts accurately • should inform the supplier immediately there is a problem • hasn’t caused any damage to the product • doesn’t just change his/her mind about the purchase Resource 2G – The Responsible Consumer and Avoiding Conflict (KS4) Slide 4 of 7 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  5. An important responsibility: • Although proof of purchase or a receipt is not required by law it is behaving RESPONSIBLY to keep your receipts Resource 2G – The Responsible Consumer and Avoiding Conflict (KS4) Slide 5 of 7 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  6. Avoiding Conflict Resource 2G – The Responsible Consumer and Avoiding Conflict (KS4) Slide 6 of 7 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

  7. Look at Resource Sheet 2G.1 • Do you agree with the statements? • Give an example • Perhaps for some of your examples you can think of ways that customers don’t act responsibly • Have you ever behaved like any of the examples? • Could you have acted differently? • Would it have made a difference? Resource 2G – The Responsible Consumer and Avoiding Conflict (KS4) Slide 7 of 7 Hampshire County Council – Consumer Education Project within the Citizenship Curriculum

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