i. H.E.L.P . interactive H alcyon E lectronic L earning P rogram ®

1. i.H.E.L.P.interactive Halcyon Electronic Learning Program® A complete, interactive training CD for using Halcyon instruments to test communications circuits.

2. What is i.H.E.L.P.®? • Interactive CD for technician laptop PC • Server-based version equips entire workforce • Web-site based, 100% self-contained (no external links) • Viewable with any browser • Expert step x step instructions • Covers all current model Halcyon test sets • Over 200 Specific Circuit Tests Detailed

3. Why is i.H.E.L.P.®needed? • Mass retirements of veteran technicians • Blending of POTS & Special Services workgroups • Need to quickly equip younger technicians • Management (Supervisor) reassignments • Knowledge is required for dozens of service/transports • Stocks of good, usable test sets sit idle- stranded investment • Quickly equip extra resources for natural disasters • Techs need simple “button-mashing” instructions • Unified support information improves productivity

4. Services/Transports Covered: • POTS Dialtone • DDS (Digital Data Service) • T1 & Fractional T1 • HDSL • 2-Wire & 4-Wire Special Services (Analog & Digital) • DID (Direct Inward Dialing) Trunks (Analog & Digital) • Timing & Synchronization • DCE/DTE (RS232, V.35, RS530, RS449) • Signaling (DTMF, MF, Pulse, E&M • BITS Timing (troubleshooting timing problems) • Over 200 Specific Circuit Tests Detailed

5. Test Locations Covered: • MDF/PDF (also Switch Prompt commands for ISDN) • DSX • NID/NIU • CPE

6. Tutorials based on Tech Notes from a Telephone Engineer®, “Fast Tutorials for Time-Challenged Technicians®” Tutorials focus on “need to know” details such as: • Service/Transport Description • Associated Equipment • Delivery Configurations (topology) • Demarcation Points/Devices • Delivery Parameters (expected test results) • Commissioning & Troubleshooting Processes

7. Additional Topics Covered: • Loop Calculation & Design • Registered Jack/interface pin assignments • Registered Jack/interface by Circuit Type • Qualification Criteria of Copper Pairs for Services/Transports • Identifying Faults on Cable Pairs & Station Wiring • Test Set Selection Matrix (pick list by service/transport) • Station Wiring Guidelines • Noise Mitigation • Specific setup instructions by: service/transport, test set and test location

8. From the HOME screen, technicians are merely a click away from tutorials, job aides and STEP x STEP testing instructions for over 200 specific circuit tests Sample Screens:

9. Sample Screens: Technicians can view jack wiring diagrams by clicking on jack number or circuit type

10. Sample Screens: Every circuit type includes a short tutorial, providing the technician with exactly what they need to know to test the circuit (and no more).

11. Sample Screens: Every tutorial includes drawings depicting typical circuit configuration, Identifying all accessible test points.

12. Sample Screens: The basic capabilities are identified for each model test set, allowing technician or supervisors to select the proper unit.

13. Sample Screens: Every type of potential copper pair fault is identified and explained

14. Sample Screens: Every required test process for “acceptance testing” copper pairs is depicted and explained, including list of required equipment

15. Sample Screens: Technicians and engineers can choose to automatically calculate loop parameters, or perform manual calculations.

16. Sample Screens: Automatically calculate Loop Loss, Loop Resistance In this example, the technician entered 10,300 feet of 24 gauge, buried cable for calculating loss, slope and resistance. Loop Loss @ 1,004 HZ = 4.70 dB Loop Resistance = 582.2 Ohms Gain Slope = 2.3 dB (Loss @ 2,800 Hz Minus Loss @ 1,004 Hz- also called Circuit Roll-off)

17. The extensive, yet easy-to-read Loop Design Tutorial is a big plus for supervisors, engineers and support staff Sample Screens:

18. Sample Screens: Formulas and examples for manually calculating Loop Resistance and Loop Loss

19. Pictures are displayed for all test sets, with specific Power Supply information. Sample Screens:

20. Sample Screens: Complete, STEP x STEP instruction for circuit testing (button mashing and test cord connections) for over 200 specific circuit tests

21. Sample Screens: The TDR tutorial is especially helpful for locating split pairs and bridgetaps (bridgetaps fully explained in the “Qualifying Cable Pairs for Services” section)

22. Additional Benefits: • CD scratch/crack protection • CD’s may be returned for new for small shipping/handling fee • Upgrades to future revisions • CD’s may be returned for upgrades to newer versions for S&H fee • (future versions of same Volume/edition) • Buyers receive discounts on other current and future dB Levels products

23. Other dB Levels, Inc. current and future products include: • i.H.E.L.P (covers non-Government versions of Halcyon test sets) • i.H.E.L.P. GOV (covers US Government versions of Halcyon test sets) • Virtual Help Desk for Modern Telecom Technicians • Volume 1- POTS Dialtone through T1 • Includes all of i.H.E.L.P, but covers nearly all legacy and modern • test sets, including ISDN PRI for test set and • 5ESS/DMS100 switch commands, and also DSL services. • Volume 2- DS3 through OC192 & GigE • Volume 3- LTE • Volume 4- Wireless/Cellular Testing

24. i.H.E.L.P.®is a product of: Telecom Industry Test Solutions since 1975 Master Distributor:TesCom, Inc. www.tescomusa.com 800-888-1978 Northeast USA Sales: Tele-Concepts, Inc. - Edd Lemoine 401-474-9119 edd@tele-concepts.com Canada Sales:TestworX - David Holmes 866-666-8378 dholmes@testworx.ca