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UNIT 13 Preparation for Employment in the Aviation Industry

UNIT 13 Preparation for Employment in the Aviation Industry. Unit 13- WEEK TWO MARCH 25, 2017 LEARNING OUTCOMES. US and UK ban cabin laptops on some inbound flights Videos and articles http://www.bbc.com/news/world-us-canada-39333424

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UNIT 13 Preparation for Employment in the Aviation Industry

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  1. UNIT 13Preparation for Employment in the Aviation Industry

  2. Unit 13- WEEK TWO MARCH 25, 2017LEARNING OUTCOMES

  3. US and UK ban cabin laptops on some inbound flights Videos and articles http://www.bbc.com/news/world-us-canada-39333424 http://edition.cnn.com/2017/03/21/politics/electronics-ban-devices-explosives-intelligence/

  4. LET’S EXPLORE CAREERS IN AVIATION WITH SALARIES https://www.eaa.org/en/eaa/aviation-education-and-resources/eaa-youth-education/work-in-aviation-and-start-your-aviation-career

  5. START OF UNIT 13- WEEK 2

  6. WHAT IS A SKILLS AUDIT?

  7. WHAT IS A SKILL A skill is something that you are good at doing, it could come naturally to you or be something you have learnt through experience or training. Having the right skills can go along way to helping you get the job you want.

  8. SKILLS REQUIRED FOR THE AVIATION INDUSTRY

  9. SPECIFIC SKILLS

  10. SPECIFIC SKILLS

  11. SPECIFIC SKILLS Communication cont. Written communication- written communication is the most common form of communication in aviation through the use of Standard Operational Procedures (SOPs), flight manuals, flight plans, checklists, operational bulletins and more between management and operational personnel. These documents are used to convey information and instructions needed by the organization to be performed by operational personnel. More importantly these documents are vital to aid decision makers when encountering problems during operations, therefore they are expected to provide the most precise, concise and direct information or instructions directly related to the situation encountered.

  12. SPECIFIC SKILLS Communication cont. Verbal communication- Verbal communications is one major media for communicating within the aviation operational context, and needs to be improved along the practical drift for all employees. According to many reports, communication error between Air Taxi Commercial Operators (ATCOs) and Pilots is a major contributing factor into aviation disasters, therefore should be considered with great concern.

  13. SPECIFIC SKILLS Self Motivation Skilled aviation personals should be able to multi-task and have knowledge of various aspects of the job and the industry. You have greater chances of promotions and better job opportunities if you are involved in various activities, without having to be instructed by a senior all the time.

  14. SPECIFIC SKILLS Positive attitude A person with a pleasant demeanour, courteous behaviour, and a good posture and excellent hygiene are always preferred by the employers. Other requirements may include willingness to work hard, enthusiasm for the job assigned, reliability, dependability and trustworthiness.

  15. SPECIFIC SKILLS Knowledge In the aviation industry safety is of utmost importance. It is critical that you are aware of the industry best practices, and rules and regulations. It is also your responsibility to ensure that everyone, from your co-workers to the passengers, follow these regulations to ensure smooth operations.

  16. SPECIFIC SKILLS Ethical standards The most important skill is that the employer and the customer must be able to trust you completely. From following guidelines set by the airlines to making sure the check list is followed, to the person who does maintenance of the engines, all should follow the required procedures to ensure a smooth journey.

  17. SPECIFIC SKILLS Customer Service In the aviation industry, good customer experiences are of great significance. Customers are the most important factor in this industry, because airlines depend on their customers – without customers, airlines would not exist! Emirates, for instance, provides the so called ‘Knowledge-driven Inflight Service’, which makes it possible for the airline crew to review previous trips customers have taken with the carrier before.

  18. SPECIFIC SKILLS Customer Service Customer service is important to an organization because it is often the only contact a customer has with a company. Customers are vital to an organization. Consequently, when they have a question or product issue, they expect a company's customer service department to resolve their issues. Explore: Why customer service matters https://www.youtube.com/watch?v=nxtaMdu55Ug Ryanair and Customer Service http://www.airlinetrends.com/category/customer-service/

  19. SPECIFIC SKILLS Customer Service at work Explore: Brussels Airline https://www.youtube.com/watch?v=7GaUReEdHeM

  20. SPECIFIC SKILLS Self- Management Self-management skills are those abilities that allow an employee to feel more productive when doing daily routine regardless of the working environment. Well-developed self-management skills will help you efficiently communicate with co-workers, management and customers, make right decisions, plan your working time, and keep your body healthy.

  21. SPECIFIC SKILLS Self- Management cont. Here is a list of the key self management skills required for an employee to be more productive. • STRESS RESISTANCE • PROBLEM SOLVING • COMMUNICATION • TIME MANAGEMENT • MEMORY • PHYSICAL ACTIVITY

  22. SPECIFIC SKILLS Organisation If airline employees are not properly organised, tasks pile up, paperwork gets lost and valuable time is spent on finding information that should be readily available. Good organisational skills can save a business owner time and reduce stress.

  23. SPECIFIC SKILLS Team Work Like in any organization, employers in the aviation industry also look for someone who is a team player. You should be able to coordinate and work with co-workers for the common good of the passenger and the company.

  24. SPECIFIC SKILLS Team Work If airline employees are not properly organised, tasks pile up, paperwork gets lost and valuable time is spent on finding information that should be readily available. Good organisational skills can save a business owner time and reduce stress.

  25. SPECIFIC SKILLS Team Work Failures of teamwork in complex organizations can have catastrophic outcome. It has been said that more than two-third of aircraft crashes occurred because of the human error as the primary factor, but a closer analysis invariably reveals that it was the failure of teamwork, in areas such as communication or shared mental models, that was the cause of the accident.

  26. SPECIFIC SKILLS Information and Communications Technology (ICT) ICT (information and communications technology - or technologies) is an umbrella term that includes any communication device or application, encompassing: radio, television, cellular phones, computer and network hardware and software, satellite systems and so on, as well as the various services and applications associated with them. A number of jobs in the industry require basic computer skills.

  27. SPECIFIC SKILLS Timekeeping/ Time management skills The airline industry is a busy one. Staff need to be able to work in this fast paced environment and work effectively and efficiently. ‘Urgent’ tasks demand your immediate attention, but whether you actually give them that attention may or may not matter. 'Important' tasks matter, and not doing them may have serious consequences for you or others.

  28. HOW SKILLS ARE ACQUIRED

  29. HOW SKILLS ARE ACQUIRED • Through paid work- Transferable skills These are skills in one particular work environment that you can take with you from one employer to another. List of some transferable skills: • Reporting information. • Speaking effectively. • Providing feedback. • Defining needs. • Motivating. • Decision making. • Enforcing policies.

  30. Communication (written and verbal) – Employees do need to know basic grammar and sentence construction. Computer – No more hunting and pecking on a keyboard. Companies today expect employees to have introductory word, spreadsheet, and presentation processing skills. Customer Service – Airline/aviation jobs are in the services industries. Understanding the value of customers is essential. This includes the proper way to greet customers, remembering their name, and answering customer inquiries. Level of Skill

  31. Empathy –Though empathy can be very difficult to learn. It is a key component to customer service, effective communications and teamwork. Learning – Being a lifelong learner is not just a workplace slogan. it is a reality. Today’s workplaces require us to continuously learn new skills. Employees should be open to new learning experiences, aware of how they prefer to learn, and prepared to articulate their learning style to management. Math –Employees should know basic arithmetic and basic statistics. Level of Skill

  32. Organization – In this category is also planning and scheduling. Everyone has multiple things going on in their lives. Forgetting things is not an option. Problem Solving –Employees need to be able to do some critical thinking, reasoning and problem solving on their own. Research and Information Gathering – Employees have to figure some stuff out on our own. Whether it is searching the computer forums to troubleshoot a problem or collecting data to soothe an unhappy customer. Teamwork – No matter who we are and what job we have, it is impossible to do it alone. Employees must be able to work with others. This means communicate effectively with them. Empathize with their issues. And learn from them. Virtual workers are not exempt from this. Level of Skill

  33. Skills

  34. TRANSFERABLE SKILLS TO AVIATION EMPLOYMENT

  35. Why are transferable skills important?

  36. Examples of transferable skills?

  37. Areas for skills development

  38. Areas for skills development

  39. SAMPLE SKILLS AUDIT Let’s Explore Personal skills audit on aviation https://naila97.wordpress.com/2015/02/01/p4-personal-skills-audit/

  40. PERSONAL SKILLS AUDIT (SAMPLE) Try the skills audit in the picture and the audit at the link below. https://www.exeter.ac.uk/media/level1/academicserviceswebsite/studentandstaffdevelopment/documents/pdp/Personal_and_Key_Skills_Self_Assessment_Audit.pdf

  41. ACTIVITY: AVIATION JOB QUIZZES • What Aviation Career Should You Really Have? • http://www.boldmethod.com/blog/quizzes/2014/12/what-aviation-career-should-you-really-have/ • Which Airline job should I do? • https://www.boombox.com/c/quiz/23494/which-airline-job-should-i-do • Do You Want to Work as a Flight Attendant? • https://www.thebalance.com/quiz-do-you-want-to-work-as-a-flight-attendant-4100325

  42. Specific Attributes

  43. Specific Attributes

  44. Specific Attributes

  45. Specific Attributes

  46. Specific Attributes

  47. Reliability- is an important quality for a worker to possess because it enhances a wide variety of job performance categories. • A reliable employee not only shows up for work on time everyday but also produces consistent work and can apply company policies and business strategies evenly to each task and assignment.

  48. SPECIFIC ATTRIBUTES • Initiative • Workplace initiative is important because it results in improvements in the product or service that your business delivers. • When you show initiative, you do things without being told; you find out what you need to know; you keep going when things get tough; and you spot and take advantage of opportunities that others pass by. You act, instead of reacting, at work.

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