Focus Areas of Digital Transformation in 2020

1. Focus Areas of Digital Transformation in 2020 Digital transformation refers to the process of integrating digital technology into all areas of a business, thus changing the way you operate and deliver value to customers. Digital transformation is carried out with an ambition of enhancing the effectiveness of business operations and customer relations. All digital transformations must begin and end with improving the stakeholder experience. It has been observed that most of the successful enterprises have implemented the ​digital transformation strategies to gain a competitive edge on peer companies and technology giants. Here are some of the significant focus areas of digital transformation that will shape 2020 and will help businesses stay agile and competitive: ● Consumer experience​: Organizations need to come up with solutions to reduce the increasing pressure on the information technology department to open bandwidth for delivering personalized customer experiences. A typical organization uses an average of 900 applications which aren’t enough to provide a personalized customer experience. A connected or personalized experience means removing friction in the customer journey and being accessible anywhere and everywhere. Hence, as complexity increases, it becomes more important for an organization to come up with innovative solutions with the help of digital transformation. Data-driven business​: The analysis of data is a significant part of the digital transformation process. Due to this, several businesses are using their data to improve customer experiences, streamlining operations, and launching new products and services. The removal ●

2. of friction and movement of resources is directly influenced by how companies can make use of data to give rise to data-driven business. Research and development (R&D) organizations​: The implementation of digital transformation strategies can play a huge role in global R&D organization transformation. Some applications of digital solutions and services can help in improving scientific decisions, empowering researches, identifying medical requirements that aren’t met, and so on. Moreover, a digitally empowered workforce changes the traditional way of thinking and operating, thus facilitating greater collaborations across functions of an R&D organization. This not only helps in a ​global R&D organization transformation​ but also boosts employee productivity and enhances their working experience. Artificial intelligence (AI) and machine learning (ML​): Organizations need to increasingly invest in artificial intelligence to personalize customer experiences, reduce human biases, automate tasks, and enhance productivity. Machine learning, task automation, and virtual chatbots or agents are some of the most common aspects of AI that will take over the business world in the coming days. Some of the additional AI-based equipment include warehouse pick and place robots, drones, and so on. In the case of financial services, artificial intelligence can be used to detect fraud and investigate investing services and loan approval automated processes. While in retail, AI can be used for personalized offers and promotions. Healthcare institutions make use of machine learning to enhance disease detection. Multi-cloud computing:​ It is observed that enterprises with more than 1000 employees utilize a multi-cloud strategy. However, the biggest challenges associated with a multi-cloud strategy are complexities, managing apps and costs, the struggle to move applications workloads between clouds, and many more. Here is when application programming interface comes into play. It helps unlock data and the unique functionalities of applications available in multiple cloud environments. Uplifting business performance with APIs​: Businesses making use of application programming interfaces or APIs are experiencing enhanced productivity, growth in revenue, and room for innovation. This is because APIs enable organizations to work faster by implementing smarter techniques. ● ● ● ● What is Digital Transformation Consulting? Digital transformation consulting refers to a service that enables organizations to formulate their digital transformation strategies and implement them to elevate their performance. Digital transformation consultants are a significant part of the ​digital transformation consulting​ services who are responsible for analyzing the company’s tech infrastructure, people, and processes to empower the organization’s performance and maintain sustainable long-term improvement. In addition to this, they also help in increasing employee satisfaction by reducing dull work and building digital products to enable companies to expand into new businesses.

3. As the world is becoming inclined towards digitization and technology, competition is getting fierce day by day. However, not all organizations are equipped with the knowledge, expertise, and manpower to implement digital transformation strategies. Hence, taking help from services like digital transformation consulting becomes vital. Some of the leading companies offering core expertise in digital transformation can help technology organizations to set up their own global center of excellence thus, leading to their ​global center transformation​. In addition to this, they also help companies in handling management at all locations, finding a suitable partner to set up the center, and identifying success factors. As a result, for a successful digital transformation of any organization, it is important for companies to cultivate a data-driven culture, use innovative and game-changing technologies like machine learning and AI and multi-cloud environments, to accelerate and amplify their processes and services for exceptional outcomes.