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Internet in Oman ITU-May 2001

Internet in Oman ITU-May 2001. . . . . . Saleem Jawad Al-Khabori saleem@omantel.co.om Internet Business Unit Oman Telecommunications Company. Internet in Oman. Introduction Oman Internet Overview e-Business status Who is on the net Who is not on the net Support function

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Internet in Oman ITU-May 2001

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  1. Internet in Oman ITU-May 2001 .. .. . . . Saleem Jawad Al-Khabori saleem@omantel.co.om Internet Business Unit Oman Telecommunications Company

  2. Internet in Oman • Introduction • Oman Internet Overview • e-Business status • Who is on the net • Who is not on the net • Support function • Final note OmanTelecommunicationsCompany(OMANTEL)

  3. Oman in brief • Oman occupies the South-Eastern corner of the Arabian Peninsula. (Third largest country in the Arabian Peninsula) • Population 2,325,000 • Omani 1,729,000 • Expatriates 596,000 • Total land area 309,500 sq. kms. • GDP (1999) RO 6,125.2 million • Education circa 565856 boys & girls aged 6-18 in school • Life expectancy 72.8 • Birth rate increase 2.5% • Tele. DensityFixed 9.57 per 100 GSM 7.29 per 100 OmanTelecommunicationsCompany(OMANTEL)

  4. Employment in Oman OmanTelecommunicationsCompany(OMANTEL)

  5. Omantel • His Majesty Sultan Qaboos bin Said has made Telecommunications expansion a priority since 1970. • Oman Telecommunications Company (Omantel) is the sole telecommunications service provider in the Sultanate of Oman. • Omantel’s present network is able to meet telecommunications demands of 80% of the main populated areas and today more tan 98% of the households in the urban areas have telephone service. • Omantel offers GSM, PSTN (all digital exchanges) in addition to other services such as telex, Directory Assistance, marine radio, ship-to-shore, paging, Voicemail, data network and Satellite based services, VSAT services and recently launched pre-paid GSM and Calling card services based on Intelligent Network (IN) platform. • A few months ago, a Geographical Information System (GIS) was commissioned to help manage local telephone network. The system will be used to manage outside/inside plant including coax and fiber cables. OmanTelecommunicationsCompany(OMANTEL)

  6. Oman Internet OmanTelecommunicationsCompany(OMANTEL)

  7. Oman Internet

  8. Services • Dial-up • Web Hosting • Domain Name Registration • Log’n Surf (charged to telephone line) • Internet Cyber Café • Banner Advertisement • Free Internet Access from Overseas • Email Advertisement • Government Package • VOIP • Mobile Data Service (Internet on GSM) OmanTelecommunicationsCompany(OMANTEL)

  9. Oman Internet • Cache Flow Cache Engines, Caches web-pages, FTP and soon will cache stream. • 6 Cisco Content Switches, it offers Layer 7 switching and protects the network from Denial of Service attacks.  • Netranger Intrusion detection System Monitors the traffic flow, it logs and protects against hack attempts.  • Web servers such as Apache, Netscape Enterprise and Microsoft IIS, based on the type of application customers require such as ASP, PHP, Java Servlet.  • Mail server used is Netscape Messaging Server 4.15. OmanTelecommunicationsCompany(OMANTEL)

  10. Real-Time Internet Billing System Infranet (Portal Systems, Inc.) • Commissioned in December 2000 Features: • Real-time authentication: check for duplicate log-ins and passwords to prevent fraud. • Real-time authorization:ensures that subscribers have credit available. • Sophisticated rating engine:immediately debits multiple revenue and non-monetary resources, such as bandwidth and quality service. • Powerful pricing tool: quickly creates and changes prices for products and services without programming OmanTelecommunicationsCompany(OMANTEL)

  11. Oman Internet OmanTelecommunicationsCompany(OMANTEL)

  12. Infrastructure Firewall OmanTelecommunicationsCompany(OMANTEL)

  13. Oman Internet Internet Billing & Operation Transmission & Exchange Customer Care Internet Dept. Network Services Customer Service OmanTelecommunicationsCompany(OMANTEL)

  14. Omantel’s e-Business readiness! We are at the final stages of concluding our plans to enter e-Business arena. OmanTelecommunicationsCompany(OMANTEL)

  15. e-business payment network OmanTelecommunicationsCompany(OMANTEL)

  16. Internet security issues • Confidentiality: Due to the nature of the Internet or any electronic media one is never sure that the sent information will only be viewed by the intended person • Non-Repudiation: A threat that the requestor of a certain transaction will deny issuing the request • Authentication: When doing business on the Internet, the lack of physical contact creates doubts about the identity of the other party • Integrity: Without certain security and precaution measures, one will not know that data has been tampered with. OmanTelecommunicationsCompany(OMANTEL)

  17. Payment Services infrastructure • Credit Card Processing • SSL & SET • Authorization & Capture (Real time & Batch) • Reversal & Credits • Split shipments • Recurring/Installments • Multi-Currency • Local bank support/merchant accounts • E-checks • Direct Debit • Electronic bill payment OmanTelecommunicationsCompany(OMANTEL)

  18. E-Government Dynamics Drivers • Businesses need it • Citizens want it • Improved services • Public Image • Substantial cost savings OmanTelecommunicationsCompany(OMANTEL)

  19. Government to Business services • Utility bill payments • License applications • Automobile licenses/registration • Traffic fines payment • Building permit applications • Birth/Marriage/Death certificates • Municipal services OmanTelecommunicationsCompany(OMANTEL)

  20. Internet Tariff Dial-up • Since 1997 the tariff has been changed 3 times. • Internet connection charges in Oman are as follow: • Setup Fee (one time) RO 10.000 Approx. $ 25.00 • Fixed Monthly Charge RO 2.000 Approx. $ 5.00 • Usage per Hour RO 0.180 Approx. $ 0.45 • Connection charge Toll free • Log’n Surf (charged to RO 0.025/Minute Approx. $ 0.06 dialing telephone number) 1 Omani Rial = 1000 baiza 1 Omani Rial = $ 2.50 OmanTelecommunicationsCompany(OMANTEL)

  21. Internet leased line tariff OmanTelecommunicationsCompany(OMANTEL)

  22. 512 MB 2% 2048 MB 4% 256 MB 4% 64 MB 128 MB 256 MB 64 MB 48% 512 MB 128 MB 42% 2048 MB Internet leased line customersby speed OmanTelecommunicationsCompany(OMANTEL)

  23. Oman Internet growth OmanTelecommunicationsCompany(OMANTEL)

  24. Gender Count • Female 2666 • Male 41938 The above figure includes terminated account. OmanTelecommunicationsCompany(OMANTEL)

  25. Government sector Internet accounts • Embassy 100+ • Government 300+ OmanTelecommunicationsCompany(OMANTEL)

  26. Institutions • 160 Private Institutions (40 supported by the Gov’t) • 16 Medical Institutions • 970 state schools, additional 226 new schools built in 2000 OmanTelecommunicationsCompany(OMANTEL)

  27. By profession • Accounting/Finance 540 • COM 6599 • Computer related (IS, MIS, DP) 108 • Computer related (WWW) 90 • Consulting 57 • Customer service/support 1728 • DOC 770 • EMP 28354 • ENG 394 • Education/training 657 OmanTelecommunicationsCompany(OMANTEL)

  28. By profession • Engineering 780 • Executive/senior management 195 • General administrative/supervise 267 • Government/Military 1611 • LAW 2 • Manufacturing/production/operation 87 • Professional services (medical) 336 • Research and development 33 • Retired 45 • Sales/marketing/advertising 414 • Self-employed/owner 327 • Student 273 • TEC 180 • Unemployed/Between Jobs 534 • Non-specified 16563 OmanTelecommunicationsCompany(OMANTEL)

  29. Average In 13% In Out Out 87% Traffic (Backbone Utilization) OmanTelecommunicationsCompany(OMANTEL)

  30. Average usage by category (Omantel) Time durationNumber of users less than 1 Min 55 Between 1 to 5 Mins. 78 Between 5 to 15 Mins. 160 Between 15 to 30 Mins. 179 Between 30 Mins. to 2 Hrs 1055 2+ Hrs 25431 OmanTelecommunicationsCompany(OMANTEL)

  31. Usage by category OmanTelecommunicationsCompany(OMANTEL)

  32. By nationality OmanTelecommunicationsCompany(OMANTEL)

  33. Real-Time Internet Billing System • Portal Systems, Inc. Infranet • Commissioned in December 2000 • Features: • Real-time authentication: enables Omantel to check for duplicate log-ins and passwords to prevent fraud • Real-time authorization: ensures that subscribers have credit available. • Sophisticated rating engine: immediately debits multiple revenue and non-monetary resources, such as bandwidth and quality of service. • Discounting Features: Volume, tiered, promotional and time-of-day or day-of-week discounts • Powerful pricing tool:Quickly creates and changes prices for products and services without programming. OmanTelecommunicationsCompany(OMANTEL)

  34. PC Penetration • Government 20,000 • Education 15,000 • Business 30,000 • Home 20,000 Source: various local suppliers working with International consulting companies OmanTelecommunicationsCompany(OMANTEL)

  35. Average daily e-mail activity • POP 69,930 • SMTP 22,357 send via Oman Internet Subscribers • SMTP 102,791 received to Oman Internet Mail Server OmanTelecommunicationsCompany(OMANTEL)

  36. Technical Support • Average daily calls answered between 8.00 a.m.-10.00 p.m. 834 • Calls missed 62 • Average hold time before a representative answers 1Min,18 secs. Most calls are for: • Password issues (forgetting Login, email) 45% • Dial-up, email and DNS setup 25% • Internet Surfing 10% • General inquiry on subscription and Internet 5% • Billing inquiry and disconnections 8% • Unable to login to Internet 4% • Technical enquiry 3% OmanTelecommunicationsCompany(OMANTEL)

  37. Internet Demography OmanTelecommunicationsCompany(OMANTEL)

  38. Final Note:Issues, Focus, Challenges and Opportunities • Penetration of School connectivity to Internet is low • e-Bus, e-Gov, e-Anything- Policy and Regulation • Data Gathering and Accuracy • Improved services • PC penetration • Broadband • Bandwidth, bandwidth, bandwidth…never enough! OmanTelecommunicationsCompany(OMANTEL)

  39. Contd…Final note Each computer with an Internet or email connection supports an average of three users. This puts current estimates of 114,000 users amongst 2,325,000 people in the Sultanate of Oman which works out at about one Internet user for every 20 people, compared to world average of about one user for every 38 people and in North America and European average of about one in every 4 people. (The UNDP World Development Report). OmanTelecommunicationsCompany(OMANTEL)

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