An Overview of Undergraduate Recruitment at IUPUI 2012-13

1. An Overview of Undergraduate Recruitment at IUPUI 2012-13 Chris J. Foley Director of Undergraduate Admissions

2. Our Mission To recruit and enroll a diverse student body which is prepared to succeed, persist and graduate from IUPUI. Admission is the first step in retention.

3. The Message for 2013 IUPUI is Indiana’s urban research institution and 3rd largest university. We combine the academic strength of both Indiana University and Purdue University with the advantages of being located in a diverse and dynamic setting. Our unique combination of degrees and access to resources cannot be matched by another campus in Indiana.

4. The Student Life-Cycle

5. Our recruitment plan seeks to provide the right intervention at the right time in the student’s college choice process. It is essential that this plan be collaborative and personal with the student’s counselor, family, intended academic unit as well as focusing on the student him or herself.

6. Key Segments • Major • Diversity • High Ability • Non-Resident • International • Indianapolis • First Generation

7. Diversity International The Complexity of Recruitment Plan All Students High Ability Indianapolis Non-Resident

8. Multiple Student Types and Terms Further Complicate This . . . Applicant Types • Freshmen • External Transfers • IU-system Transfers • Returning Students • Visiting/Nondegree Student . . . & Terms • Fall • Spring • Summer I • Summer II

9. IUPUI Applications by Type and Term Bottom Line Freshmen are less than half of the students who apply to IUPUI. While we intend to grow this population, we cannot ignore others.

10. Our Challenges • Lack integration of a strong IUPUI-specific marketing plan • Have a relatively small alumni core who identify themselves more with IUPUI specifically • Lack of national athletics publicity • No four-hour commercial each fall Saturday win-or-lose • Lack of major rankings • We aren’t in the top 100 in USN&WR

11. In light of these challenges, we must • Educate • Those who are not familiar with IUPUI • Re-educate • Those who are familiar with IUPUI from 10 or more years ago, oftentimes countering negative impression • Update • Those who have been on campus more recently, but not familiar with the campus we are today

12. We are now a first choice.Though our students may not be “traditional” in mind-set, they are increasingly traditional in age.We are no longer a commuter campus.

13. The Recruitment PLan

14. Our Call to Action for All Recruitment • Visit (students at all stages in funnel) • Apply (prospects) • Engage in Social Media (students at all stages in funnel) • Submit FAFSA (admits) • Pay Deposit/Send in Confirmations (admits) • Apply for Housing (admits) • Sign up for Orientation (admits)

15. Lead Generation • Contract with Royall & Co. to manage PSAT, ACT, NRCCUA, and CBSS lead purchases and initial outreach to solicit interest (focuses on high ability, diversity, and non-resident) • Cappex and Zinch social networks (like eHarmony for the college search process) • Parchment Discover

16. CRM, Communications & Publications • Aggressive communication streams developed for each stage in the funnel • Multiple channels (both the inbox and mailbox) • Multiple influencers (e.g., parents & counselors) • Personalized by appropriate segment • Adapts to students interactions with our office • Investigate advertising in CC newspapers • Addition of 2 CRM positions within Enrollment Services to expand CRM to other units

17. Departmental Collaboration • Focus majority of departmental recruitment efforts on yielding admitted students and encouraging high ability students to apply • Departmental communications “layered” over ours to avoid conflicts • Develop “tool kit” to encourage other schools to implement successful models • Better communication with depts • Collaborate with Student Financial Services to better explain the cost of attendance, financial aid packages, and financial literacy

18. High School Outreach • Attend all IACAC College Fairs • Attend National Fairs in target markets • (IL, MI, OH, KY, CA, NY, NJ, PA, PR) • Visit feeder high schools in target markets • 50 per assistant director • High School Counselor Breakfasts (on campus and in regional markets)

19. Transfer Recruitment • Collaborate with Passport Program • Monthly visits to Fall Creek ITCC • Attendance at all ITCC College Fairs • Visits to ITCC campuses when in area • Greater Collaboration • Expand NR CC collaboration into CA and FL in addition to Seattle area CCs

20. Social Media • Utilize Facebook, Twitter, Zinch, and Cappex to share information • Offer “Jagswag” to students to encourage them to “like” us or post to our pages • Expand the use of individual pages for recruiters (e.g., “Jennifer at IUPUI”) • Integrate Social Media with other activities (like Campus Visits and other depts.) • Contracting with Blue Fuego to better leverage social media and web presence

21. Telethons and Application Management • Telethons to specific populations to reinforce calls to action: • Diversity • High Ability • Incomplete Applications • Non-resident • May use students and/or staff

22. On-Campus Programming • Fly-In/Drive-In Program • Daily Tours (2x Daily M-F) • City Bus Tours (Saturday Morning) • Overnights • Fall Fest (for Senior Prospects) • JagDays (for Applicants/Admits) • Spring Preview (for Admitted Freshmen) • YouVisit online tours and mobile app

23. Strategic Processing • Utilize self-reported scores and GPA to make preliminary admission decisions and/or prioritize applications • Improve review of transfer credit process • Upgrade the Credit Articulation & Transfer System (CATS) • Implement the Transfer Equivalency System (TES) to manage course transfer

24. Questions?