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The Full English – vital ingredients

The Full English TPAS England bring news from over the border Val Alker val.alker@tpas.org.uk @tpasval. The Full English – vital ingredients. tenant led scrutiny. embedded resident involvement. using new media. influencing decisions. diversity. value for money.

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The Full English – vital ingredients

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  1. The Full English TPAS England bring news from over the borderVal Alker val.alker@tpas.org.uk @tpasval

  2. The Full English – vital ingredients tenant led scrutiny embedded resident involvement using new media influencing decisions diversity value for money shaping services tenant involvement in complaints

  3. In Wales What’s hot in resident Involvement for you? Use your 3 votes – let’s see the trends

  4. Additional Support http://www.tenantcentral.org.uk two year programme - training, support, e learning, how to guides, forums, peer mentors, accredited training equip tenants with the skills to lead change in their communities National Tenant Organisations Policy forum involving TPAS, CCH, NFTMO’s, TAROE http://nationaltenants.org/

  5. Type of Tenant Panels

  6. Shape services Influence decisions St Ledger Homes http://www.stlegerhomes.co.uk/be_involved/don caster_feration.aspx Standing Joint Committee of the Fed + Area, Neighbourhood Service involvement CSI Cottsway http://cottsway.co.uk/get-involved/csi-cottsway policies, performance, mystery shop, contracts LHT http://www.lht.co.uk/communities/get-involved/ • Focus Groups • Surveys • Resident Inspection • Service Forums

  7. Tenant Led Scrutiny Cottsway Resident Scrutiny Panel • Training and support • Savings • Strong support http://cottsway.co.uk/get-involved New Charter Tenant Management Team • Own website • Reports released • Service based groups monitor • Recommendations http://www.tenantmanagementteam.org.uk/

  8. Complaints New Media Wigan and Leigh Soha Tenant Panels can be designated person for complaints http://nationaltenants.org/designatedperson/ • Tenants can be involved in the • landlords complaints process • Hearing level 2/3 • Learning from complaints • Advocates Our own website Aragon

  9. Diversity • Aragon Air Youth • Consultants • http://www.aragon-housing.co.uk/get-involved/youth-involvement/air-youth-consultants/ • 6 young people   - perspective on services and wider community issues Soha Annual Report http://www.soha.co.uk/Corporate/ReadAboutUs Pages/Annualreports.aspx • 12 – 67, disabled, vulnerable, homeowners, ethnic minorities, Facebook group Tower Hamlets Multi Faith Project • Working together - Xmas and Eid celebrations http://www.towerhamletshomes.org.uk/top_leve /get_involved.aspx

  10. Embedding Involvement • Lots of talk – but is it all hot air? • Real link to Business and Departmental plan • Timely involvement • Real influence

  11. Value for Money • Not embedded - can it be VfM? • Costs ? Time? • What has been done? • What difference has it made? - Outcomes • Measure impact • Be prepared to change stay out of the red!

  12. Questions

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