ManageEngine ® Applications Manager

1. ManageEngine® Applications Manager • Manage Application Performance in Physical, Virtual and Cloud Environments

2. Agenda

3. ManageEngine & the 90:10 Promise Vendor Landscape ManageEngine Software is used by over 50,000 customers including 3 out of every 5 Fortune 500 companies

4. ManageEngine Applications Manager • Application Performance Management • Application Servers • Databases • Servers • Middleware/Portal Monitoring • Custom Apps & Web Apps • Virtual & Cloud Resources • Fault Management • Reporting • SLA Management 4

5. Business Services Management Business Centric View to Monitoring IT Resources Value: • Prioritize application Issues • Know which business process is affected 5

6. Monitor Physical, Virtual & Cloud Apps Single console for App servers, databases, servers, webservices, web transactions & virtual/cloud resources Value: • Lesser Point Tools to Manage • Troubleshoot Performance Issues faster and Effectively 6

7. Performance Management: Single Dashboard

8. Performance Management (contd.)

9. Performance Management (contd.)

10. How does Applications Manager Work? Monitoring Starts

11. Agentless Monitoring of Heterogeneous Infrastructure 11

12. Performance Metrics – Servers • CPU, memory, disk • Process monitoring • Network interface stats • Disk I/O • Services on the server • AS400 server status, number of jobs and admin console • Hardware metrics 12

13. Performance Metrics – Application Servers • Sessions, Hits Per Second • JVM Memory, Thread Pools • Transaction Stats • JMS, Queues • Traffic Metrics • Usage Patterns 13

14. Performance Metrics - Databases • Connection times, log files • Tablespace, database size • Buffer hit ratios • Reads, writes, I/O • SQL statistics, locks, etc. 14

15. Web Transactions Apdex scores, transaction traces, metrics from url to sql 15 Support for Java, .Net, and Ruby on Rails transactions

16. Monitor Custom Applications

17. End User Experience Measurement

18. Real Browser Monitor Record & playback web transactions from enterprise branch offices 18

19. End User Experience Monitoring Measure end user experience of business-critical network services & apps from branch offices • Accurate response time from all critical locations • Categorize performance problems as local or global issues • Troubleshooting • Capacity Planning • Meet SLAs • Improve quality of services to end users 19

20. Virtualization Monitoring • Monitor VMware ESX/ESXi and Microsoft Hyper-V servers and their guest VMs • Performance Management for Heterogeneous IT • End User Monitoring helps manage the user experience prior and post virtualization • Manage performance of both physical and virtual infrastructure • Automate Virtual Machine Management 20

21. Virtualization Monitoring • Monitor VMware ESX/ESXi & Microsoft Hyper-V host servers • Guest VMs • In-depth performance metrics • Gain insight into ESX & Hyper-V server performance • Capacity planning and resource allocation • Integrated SAN Monitoring • NetApp, EMC, Brocade using SNIA 21

22. Discovery & Mapping of Virtual Resources • Discover and map dependencies automatically with VMware virtual infrastructure groups • Data Centers • Clusters • ESX/ESXi hosts • Virtual Machines Value: Effective configuration management 22

23. Cloud Monitoring: Amazon AWS Monitor Amazon EC2, RDS instances, EBS volumes & S3 buckets • CPU Utilization • Network Traffic • Disk I/O • Volume Traffic, Latency • Bandwidth • Throughput Value: Gain insight into the performance of Amazon AWS 23

24. Cloud Monitoring: Windows Azure Performance insight into VM, Web and Worker roles. • Request execution time • Requests rejected • Diagnostic Infrastructure logs • Event & trace logs • Network traffic • TCP connections • VMs in Azure roles Value: Maximize the value of your Windows Azure investment. 24

25. SLA Management • Define service Level objectives • Escalate SLA violation via email • View SLA metrics 25

26. Applications Manager Enterprise Edition Scalable Monitoring Architecture 26

27. Accessing from Mobile Devices • Optimized for the mobile experience • Simple, clear navigation • Rich and relevant content from the beginning • Search options • List views • Native app for iPhone • Browser-based client for other smartphones

28. Fault Management Alarm View Root Cause Analysis

29. Customer Usage Scenario CRM Application • Over 100 users for contact details • Monitors servers, databases, log files and application servers • Uses APM for troubleshooting and availability monitoring • IT operators use APM for availability monitoring • Admin: Identify bottlenecks in infrastructure, plan capacity • Line of business managers: SLA reports on a quarterly basis 29

30. Key Differentiators

31. Benefits • Makes your IT team more productive • Brings a business centric view to IT resources • Support for heterogeneous applications and servers • Helps you troubleshoot faster • Generate reports and empower decision making • Support for industry best practices • Complement existing investments in 3rdparty NSM • Low TCO & high ROI

32. Customers • AC Nielsen • American Honda • Continental Airlines • Cummins • Dupont • Deutsche Bank • EDS • GoDaddy • GE Finance • Vodafone • MetLife • Pfizer • Seagate • SDAC Harvard • Walgreens • Yamaha Motor Corporation 32

33. Customer Quote "We managed to save tens of thousands of dollars by switching from CA's Wily Introscope“ - Bill Bohlen, Hallmark Channel. 33

34. Summary

35. More Info Website: http://www.manageengine.com/apm Live Demo: http://demo.appmanager.com Blogs: http://blogs.manageengine.com/appmanager Forums: http://forums.manageengine.com/appmanager KBase: http://apm.manageengine.com Pricing: http://www.manageengine.com/apm/pricing.html Product Editions: • Cloud Starter Edition: For SaaSstartups and businesses looking to offer cloud services • Professional Edition: All features of Cloud Starter plus support for packaged applications. • Enterprise Edition: Distributed set up for high scalability. • Free Edition: Monitor up to 5 apps or servers 35 Contact: appmanager-support@manageengine.com