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Aeonix Dispatch Console Solution

Aeonix Dispatch Console Solution. Agenda. About Tadiran Control Room Overview The Solution – Aeonix Dispatch Console Demo. About Tadiran . Established 1963 Owned by the Shlomo Group Four lines of Enterprise C ommunications Products

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Aeonix Dispatch Console Solution

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  1. Aeonix Dispatch Console Solution

  2. Agenda • About Tadiran • Control Room Overview • The Solution – Aeonix Dispatch Console • Demo

  3. About Tadiran • Established 1963 • Owned by the ShlomoGroup • Four lines of Enterprise Communications Products • Serving organizations of all sizes, in various market segments across 41 countries • Over 200 Business Partners • 100,000 customers • 20,000,000 ports installed Aeonix UC&C Coral Aeonix Contact Center Aeonix Dispatch Console

  4. Over 50 years in Enterprise Communications Medford School District President House India Sulzer Pumps Eiffel Tower Yunnan Province Waterford Hospital India Railways

  5. Control Room Overview

  6. Control Room in Action Easy AccessMeasure CommunicateAct  Control Video Voice Instant Messaging Signaling / Power / Control Room 6

  7. Challenges in Control Room Environments • Technology & Infrastructure • Safety & Security • Real Time Handling • Operation Efficiency

  8. The Solution- Aeonix Dispatch Console

  9. What is Aeonix’ Dispatch Console Solution Eco Systems Contact Center Clustered UC platform Dispatch Console Safety & Security • Network Management (SNMP) • Signaling • Scada • CCTV • Radio & CAD • Targeted for Control Room • Touch Screen • Revolutionary UI • Desktop , Tablets – HTML5 • Instant Communication • Public announcements (Paging) • Security CCTV • Emergency communications • TLS, SRTP • Recording • Targeted for Customer Services • One Box Solution • Real Time Reports • Outbound, Callback, Campaigns • Easy to Install, Operate, Manage • Distributed Environments • Active Active hot standby • Central and Unified Management • Telephony, Video, Collaboration • Mobility Transportation Education Power Emergency Services

  10. Architecture & Technology State of the Art Architecture and Technology • Web based design • HTML 5 technology • Open - Web services • Integral part of Aeonix • Multi language support

  11. Aeonix Dispatch Console Application Simplifies dispatch communications operations • Touch screen desktops & tablets • Interoperable • Open & Flexible • Real time incident management • Buy only what you need

  12. Revolutionary Design Easy to Use Ergonomic User Interface Desktops, Tablets Large Buttons All Screen Resolutions All Operating Systems Feature Rich

  13. Functional Buttons • Quick access to all the critical features controlled by the dispatch console

  14. Group Call Buttons • Group buttons let the user know the status of other dispatch positions • Call status shows the user what calls are incoming or outgoing • Quick action buttons allow for fast handling of existing calls

  15. Button Area Layout • Large, easy to see, easy to press button area allows for maximum productivity with minimum user errors

  16. Integral Part of Aeonix • Built-in address book is imported directly from Aeonix

  17. Merged Administration and User Space • User with proper permissions can manage and set up the dispatch console within the main screen • No more going back and forth between two applications • User permissions are set up within the Aeonix • Dispatch console setup is stored in the Aeonix database • Can be moved from one location to another without effort or cost

  18. Feature Rich • Break in • Silent monitor • Record • Call preemption • Hold\retrieve • transfer\conference • Screen lock • Visual alerts • Zone page • Presence • Make calls at the push of a button or a press of the finger

  19. Summary • Designed for distributed environments • Central administration and monitoring • 24*7 operation with no single point of failure • Open & Flexible • Intuitive User Interface • Scalable – buy only what you need

  20. Demo

  21. Thank You

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