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Emergency Response via the Web

Emergency Response via the Web. Two emergencies in August 2007 highlight the Internet as a dynamic communication tool. August 1st 2007 . Collapse of the I-35W Bridge over the Mississippi River in Minneapolis . August 21st 2007 .

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Emergency Response via the Web

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  1. Emergency Response via the Web • Two emergencies in August 2007 highlight the Internet as a dynamic communication tool

  2. August 1st 2007 • Collapse of the I-35W Bridge over the Mississippi River in Minneapolis

  3. August 21st 2007 • Collapse of the I-35W Bridge over the Mississippi River in Minneapolis • Floods in Southeast Minnesota

  4. Road Closure Alerts • 511mn.org • mndot.gov

  5. Detour Maps

  6. I-35W Bridge Collapse Website Focal point for: • Detour route updates • Original bridge facts and documentation • News releases & media briefings • Video of the collapse

  7. Server Capacity was Doubled Increased Web Traffic • Unique visitorsspiked to 349,913 in August 2007 (double over previous months)

  8. Traffic & Transit Enhancements Metro highways began to improve the flow of traffic • In advance of the State Fair and • New semester at the University of Minnesota

  9. Statewide Bridge Inspections Governor ordered statewide inspections of all fracture critical bridges • Maps and inspection reports were added to the Website

  10. Bridge Replacement Plans to replace the collapsed bridge moved quickly • Contractor selection • Bridge design

  11. Posting More than Before Viewers wanted more information and greater detail for: • Bridge inspection reports • Construction & maintenance contracts

  12. High Resolution Photos • Aerial photos • Ground photos

  13. Information for Legislators • Documentation from legislative hearings • Funding documents • Economic impacts of the collapse

  14. Public Involvement • Public and legislative open houses • Online comment form (received 5-times more than written comments from open houses) • Subscriptions for project updates by e-mail • Weekly Sidewalk Superintendent Talks at the construction site

  15. Internal Communication • Newsline for employees and retirees • Daily News Clips • Video Clips of TV news

  16. Summary • Website remained the primary source of information • Content was factual and straight-forward • Responsive to public, legislative and media concerns

  17. Best of 2007 Award

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