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Our Service Process

Our Service Process. The Guest, Camper, Parent Experience. Our Service Process. Warm Welcome Compliance & Anticipation of Guests Needs Fond Farewell. Horst Schulze. Our Service Process. 1. Warm Welcome Eye contact and SMILE ! Observe Greet by name whenever possible.

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Our Service Process

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  1. Our Service Process The Guest, Camper, Parent Experience

  2. Our Service Process • Warm Welcome • Compliance & Anticipation of Guests Needs • Fond Farewell Horst Schulze

  3. Our Service Process 1. Warm Welcome • Eye contact and SMILE! • Observe • Greet by name whenever possible

  4. Our Service Process 1. Warm Welcome • Selection Process • Orientation • Training • Line Up

  5. Our Service Process 1. Warm Welcome Service begins the minute the GUEST thinks they make contact with us, not when WE think that moment occurs. • First Impression: • Telephone Etiquette • E-Mail • Arrival Experience

  6. Our Service Process 2. Compliance and anticipation of guests needs • Engage and adjust to the pace of the guest • Fulfill expected and expressed needs • Anticipate • Ask if other assistance is needed

  7. Our Service Process 2. Compliance and anticipation of guests needs • Find a Way to Touch the Guest Emotionally • Create a Memory • Use the Tools: • Opentable • SMS • HotSOS

  8. Our Service Process 3. Fond Farewell • Be Thankful for the Opportunity to Serve and for Their Business • Ask How We Can Improve • Invite Back • Inform them of the Survey

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