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ACROSS 5 An objection that comes back to the customer as a selling point 7 Nothing in business happens until a ________ is made 9 Strategies businesses use to stay close to their customers 11 The first encounter with a customer 12 Enhances the original purchase
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ACROSS 5 An objection that comes back to the customer as a selling point 7 Nothing in business happens until a ________ is made 9 Strategies businesses use to stay close to their customers 11 The first encounter with a customer 12 Enhances the original purchase 15 Sponsor of 2006 Nextel Cup champ Jimmie Johnson 17 The least effective approach method 18 Sell the _________, not the steak 19 A reason for a customer not to make a purchase 20 Rapper arrested on weapons charges 21 Salesperson asks for the sale DOWN 1 Motive based on feeling 2 Answering an objection by showing one or two more features 3 Motive based on logical thinking 4 2006 World Series champions 6 An approach that includes mentioning the product 8 Motive based on loyalty 10 2007 NBA champions 13 Super Bowl XLI winners 14 Suspended Atlanta Falcons QB 16 Needs vs. ________ 17 The exchange of goods and services for a price