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IS ANYBODY LISTENING?

IS ANYBODY LISTENING?. What is listening?. Lis-ten-ing n (1996, International Listening Association): “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”. Why is listening important?. But we are only 25% effective as listeners.

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IS ANYBODY LISTENING?

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  1. IS ANYBODY LISTENING?

  2. What is listening? • Lis-ten-ing n (1996, International Listening Association): “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.”

  3. Why is listening important? But we are only 25% effective as listeners

  4. Levels of listening • Level 1 – Empathetic listening • Level 2 – Hearing words but not really listening • Level 3 – Listening in spurts

  5. Styles of Listening • The Faker • The Dependent Listener • The Interrupter • The Self Conscious Listener • Intellectual or Logical Listener

  6. HABITS OF THE WORST LISTENERS • Call the subject uninteresting • Criticize the speaker’s delivery • Get over stimulated • Listen only for facts • Take no notes or note everything • Be judgmental

  7. WORST HABITS, CONTINUED • Fake attention • Get distracted • Avoid difficult listening material • Let emotions block the message • Waste the time-thought advantage • Thinking of your answer

  8. TIME-THOUGHT ADVANTAGE • We listen badly because we are able to think so fast--750 words/min. versus speeches given at 175 words/min. Our minds wander. Use the time advantage to 1. Try to guess the speaker’s next point. 2. Identify the supporting evidence supplied. 3. Engage in a mental recap approx. every 4 minutes to reinforce learning/memory.

  9. HABITS OF THEBEST LISTENERS • Search, sift, sort, and store information • Concentrate on the message being delivered • Get the main ideas • Pay attention to the speaker • Obtain the principles and ideas and write them down.

  10. BEST HABITS, CONTINUED • Recognize and control emotions • Eliminate distractions • Take advantage of the time-thought differential • Don’t finish their thought • Don’t start thinking of your response

  11. How do you respond?

  12. A FINAL THOUGHT • “The principle of listening, someone has said, is to develop a big ear rather than a big mouth.”--Howard G. and Jeanne Hendricks

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