Angry Branch Manager Investigation of Calwest Mortgage Company

1. Angry Branch ManagerInvestigation of Calwest Mortgage Company Lauren Carlucci Ashlee Cuddy Emily Moss Tara Murphy Travis Orr

2. Agenda • Background & Key Players • Major Issues • Plan of Action • Recommendations & Implementation

4. Company Overview

6. 7 Issues Micromanagement Race Discrimination Tape Recordings Physical Abuse Mental Abuse Intimidation & Retaliation Lack of Written Performance Issues

9. Termination

10. Training Program • Current Policy • 1 Week training program • Focused on Selling Loans • 1 Hour of Human Resources & Management Techniques Training • New Policy • Partner with American Management Association • In Depth Seminars & Classes teaching management techniques • Classes Taught: • - Management Skills for New Managers • - How to Communicate with Diplomacy, Tact, and Credibility • - Successfully Managing People

11. Training Implementation • Points of Interest • Taken in Seminar or Class Format so Management can Interact With People • Seminars Taken During Work Hours • Managers are Compensated to Attend

12. Recruitment

13. References (2010). Seminars. Retrieved from http://www.amanet.org/individualsolutions/seminars.aspx?SelectedSolutionType=Seminars Armstrong, Michael. A handbook of human resource management practice. Sterling: Kogan Page Limited, 2003. The Conference Board. "U.S. Job Satisfaction at Lowest Level in Two Decades ." 5 January 2010. The Conference Board: Trusted Insights for Business Worldwide. 10 March 2010 <http://www.conference board.org/utilities/pressDetail.cfm?press_ID=3820>.

14. Questions & Comments