President Barack Obama, 2009

1. “The road to greatness in America has been, and always will be, traveled by those who embrace change and work hard every day to be the best; the organizations we honor today with the Baldrige National Quality Award exemplify that spirit.” President Barack Obama, 2009

2. “(The 2009 Baldrige Award recipients) inspire other organizations to be more accessible, more efficient, more customer-focused and more financially sound. They have raised the bar for innovation and organizational excellence and, in the process, help to improve our economy and quality of life.” Secretary Gary Locke Department of Commerce, 2009

3. Department of Veterans Affairs - Cooperative Studies Program Clinical Research Pharmacy Coordinating Center Malcolm Baldrige National Quality Award2009 Award Recipient, Nonprofit Category

4. “I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.” —Jim Collins, author of Good to Great: Why Some Companies Make the Leap...and Others Don’t

5. “The Baldrige Criteria teach us how to put processes in place that allow us to actualize the things that are most important in driving our business success.” -- Alan Willets, President and Business Unit Leader, Cargill Corn Milling, Wayzata, Minnesota; 2008 Baldrige Award Recipient

6. Honeywell Federal Manufacturing & Technologies, LLC Malcolm Baldrige National Quality Award2009 Award Recipient, Manufacturing Category

7. “Through Baldrige we have learned that there are no destinations on the journey—only more opportunities for improvement. What a remarkable method to move an organization forward.” —W. Paul Worstell, President, PRO-TEC Coating Company, 2007 Award recipient

8. “Clearly the Criteria, discipline, and focus that underlie the Baldrige process have been key contributors to our daily improvements. The feedback we received from our state and national site visits has been instrumental in providing a clear road map for the journey.” —Michael Murphy, CEO, Sharp HealthCare, 2007 Award recipient

9. MidwayUSA Malcolm Baldrige National Quality Award2009 Award Recipient, Small Business Category

10. “For us, Baldrige has provided the best consulting services we’ve ever received and the least expensive. . . . . To sum up, Baldrige is the best way to get better faster.” —Sister Mary Jean Ryan, FSM, President/CEO, SSM Health Care, 2002 Award recipient

11. "...those feedback reports are gold. It is the product, if you will, of being an Examiner and, so, as an Examiner, that is where we put a lot of energy, making sure that we capture the right words to convey the message in terms of strengths and opportunities for improvement." Dr. Frank Toda, President, Columbia Gorge Community College Alumni Examiner

12. AtlantiCare Malcolm Baldrige National Quality Award2009 Award Recipient, Health Care Category

13. “We didn’t apply the [Baldrige] concepts . . . to win an award. We did it to win customers. We did it to grow. We did it to prosper.” —Earnest Deavenport, Chairman and CEO, Eastman Chemical Company, 1993 Award recipient

14. “America's economic strength depends on industry's ability to improve productivity and quality and to remain on the cutting edge of technology and that's why the Malcolm Baldrige National Quality Award is so important." President Ronald Reagan

15. Heartland Health Malcolm Baldrige National Quality Award2009 Award Recipient, Health Care Category

16. “That evaluation was comprehensive, professional, and insightful. ….. making it perhaps the most cost-effective, value-added business consultation available anywhere in the world today. And the fundamental values we hold within our own organization––which are constant respect for people and uncompromising integrity …––were reflected in …. the Baldrige Examiners.” —Bob Barnett, President, Motorola Commercial, Government & Industrial Solutions Sector (CGISS), 2002 Award recipient

17. The publication containing the Baldrige Criteria is “probably the single most influential document in the modern history of American business.” —Gordon Black, Chairman and CEO, Harris/Black International Ltd.

18. Cargill Corn Milling North America Malcolm Baldrige National Quality Award2008 Award Recipient, Manufacturing

19. “When we improve, children are successful.” --Dr. Terry Holliday, Former Superintendent, Iredell-Statesville Schools, North Carolina; 2008 Baldrige Award Recipient

20. "...if you're a Baldrige Examiner, you're always thinking about improving, making more connections, being more systematic. And whether you have a large department or you're an individual, if you're thinking of your work in that fashion, it's helpful to your organization." LaWanda Burwell, Director of Strategic Planning, Baltimore City Public Schools Alumni Examiner

21. Poudre Valley Health System Malcolm Baldrige National Quality Award2008 Award Recipient, Health Care Category

22. “We’re continually measuring our progress. It’s a never-ending process. Good is never good enough.” —Carla Silberstein, Principal, Franklin Avenue Elementary School, Pearl River School District, 2001 Award recipient

23. For an affordable application fee ….. Baldrige provides education applicants with teams of experts who conduct a thorough review and provide detailed feedback, expertise that would be too costly for us to purchase on the open market.” —Dr. Frank Auriemma, Superintendent, Pearl River School District, 2001 Award recipient

24. Iredell-Statesville Schools Malcolm Baldrige National Quality Award2008 Award Recipient, Education

25. “We’ve got lessons learned that are saving peoples’ lives because we participated in the Baldrige process.” --Rulon Stacey, President, Poudre Valley Health System, Fort Collins, Colorado; 2008 Baldrige Award Recipient

26. “We believe we can change health care and we’re doing it step by step and we’re measuring our progress along the way of our journey every day, every month, every year.”  —Richard A. Norling, President/CEO, Premier Inc., 2006 Award recipient

27. PRO-TEC Coating Company City of Coral Springs 2007 Award Recipient, Nonprofit Category 2007 Award Recipient, Small Business Category 2007 Award Recipient, Nonprofit Category U.S. Army Armament Research, Development and Engineering Center (ARDEC) Mercy Health System 2007 Award Recipient, Health Care Category Sharp HealthCare 2007 Award Recipient, Health Care Category

28. "...most of what I get from the program is such a sense of contribution, contributing to the success of other organizations, contributing to the success of the country, helping America grow and become much more competitive..." Jackie Beede, President, AIM, Inc., Alumni Examiner

29. "Unequivocally, it was because of the Baldrige Criteria we became the world's leading brand, not just hotel -- brand.”  Horst Schulze, Ritz Carlton

30. 2006 Award Recipients Premier, Inc. Service Category • MESA Products, Inc. Small Business Category • North Mississippi Medical Center Health Care Category