CCS ServiceRequest

1. CCS ServiceRequest Delivering a consolidated approach for employee requests for service

2. Fragmented Services • Require a different process for each department request • Take away from employee productivity • Workflow and communication are often chaotic Please fix… I need… Employees Human Resources Facilities IT … Service Departments

3. CCS Service Request • Provides consolidated service request process for employees • Single Service Request for all services • Automated routing and tracking of request • Status updates throughout process • Powerful reporting Please fix… I need… Employees CCS ServiceRequest Human Resources Facilities IT … Service Departments

4. Service Request Workflow • Employee Opens Request form from Outlook or Web form • He/she selects service area for request • Request is filled in and submitted • Ticket is routed to relevant service group folder for assignment • Ticket becomes a work order and is assigned to staff for fulfillment. • When work order is completed the requester (employee) is notified Outlook Public Folders Service Area Facilities

5. Service Area Attach forms, files or any document Contact information from Active Directory Fields change base on service requested SA Subject SA Subject 2 Approver Form Link Link to existing forms Initial Service Request Screen

6. Service Area Human Resources Vacation Request for Darrell Trimble for August 10-21 Employee Leave Request Darrell Trimble Department Vacation Request Sales Link to Vacation Request Form Approver Scott Restivo Form Link Human Resources Example Request Screen

7. Form button links to relevant document to be filled out and attached to request

8. Service Area Facilities Location Room Facilities Example Request Screen

9. Service Area IT Computer Operating System IT Example Request Screen

10. Service Area Meetings / Events Sponsor Location Meeting / Events Example Request Screen

11. Assign Work Order Requestor Name Assign to Staff Member for fulfillment SA Subject 1 SA Subject 2 SA Item 1 SA Item2 Don’t assign, complete now Fields change for each service area

12. Automatically send a notification to assignee with link to work order

13. Work Order # 10232008 1231 Data Tabs for more info, project mgt, data link, knowledge base Work log records activites Keep Track of time spent on work order Link to Outlook Calendar for appointments

14. Data Data Data SA Subject 1 SA Subject 2 SA Item 1 SA Item2 Data Link Detail tab provides a place to enter time and project information The Data Tab provides a place to link to service area databases such as HR or Asset databases Knowledgebase is a place for storing policies or info related to the ticket for future use. Work Order Tabs screen (part of Word Order Ticket

15. Auto notification of end-user message of completed request

16. Reporting by service area allows data to be sent to excel or optionally an SQL DB

17. Service List Manager Request Form Fields Work Order Detail Fields Service Category Select Service Category Change category list here. Add each group on its own line Custom Fields on Work Order Add Sevice Type for each category here. Add each on its own line. After Type add * A for approval required, and * form name for form Vacation Req*A* vr.doc Change Subject labels below . Simply type over SA Subject 1 and SA Subject 2. SA Subject 1 SA Subject 2 Select Subject1 Change subject list here. Add each group on its own line Most data fields can be customized through list manager

18. Thanks for reviewing CCS ServiceRequest We would be more productive Wow we Need it! Ask your employees! For more information email: sales@crowcanyon.com