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. Rebecca . Linda . Maciej . Nolan . Amos .

“All I really need to know about Management , I learned from...”. . Rebecca . Linda . Maciej . Nolan . Amos . Undercover Boss. About the TV Series… Reality show since June 2009 CEO of large corporation goes “undercover” each week

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. Rebecca . Linda . Maciej . Nolan . Amos .

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  1. “All I really need to know about Management, I learned from...” . Rebecca . Linda . Maciej . Nolan . Amos .

  2. Undercover Boss About the TV Series… • Reality show since June 2009 • CEO of large corporation goes“undercover” each week • Reveals daily frontline operations, ground staffs’ morale, work ethics

  3. Frontier Airlines About Frontier Airlines… • Founded in 1994 with its headquarters located in Indianapolis, Indiana (US) • Fall 2010: 3-way merger between: • Frontier, Republic, and Midwest Airlines

  4. Frontier Airlines Introducing some staff at Frontier... Bryan BedfordCEO of Frontier Airlines

  5. Frontier Airlines Introducing some staff at Frontier... Sue Aircraft Appearance Coordinator

  6. Frontier Airlines Introducing some staff at Frontier... Sue Aircraft Appearance Coordinator Valerie “Cross-Utilization” Agent

  7. Frontier Airlines Introducing some staff at Frontier... Sue Aircraft Appearance Coordinator Valerie “Cross-Utilization” Agent Hector Lavatory Services

  8. Frontier Airlines Introducing some staff at Frontier... Sue Aircraft Appearance Coordinator Valerie “Cross-Utilization” Agent Hector Lavatory Services Tui Flight Attendant

  9. Frontier Airlines All we really need to know about management we learned from Undercover Boss:

  10. Attitudes A

  11. Attitudes Attitudes Video Clip #1

  12. Attitudes

  13. Attitudes Attitudes Video Clip #2

  14. Attitudes

  15. Motivation

  16. Motivation

  17. Motivation

  18. Motivation

  19. Motivation Motivation Video Clip #1

  20. Motivation • Clarifying path to rewards • or • (2) Increasing rewards subordinates desire

  21. Motivation

  22. Motivation Motivation Video Clip #2

  23. Corporate Culture

  24. Corporate Culture Slogan Video Clip: Quizzing Tui to see if he knows and understands it

  25. Corporate Culture

  26. Job Design

  27. Job Design

  28. Cross Utilization Agent Stress/Cross Utilization Clip:

  29. Job Design

  30. Stress

  31. Stress

  32. Stress

  33. Stress

  34. Stress Eustress Performance High Low Low High Stress

  35. Stress

  36. Leadership

  37. Leadership

  38. Stress

  39. Leadership

  40. Leadership Concern for People Country Club Management Team Management Middle-of-the-road Management Authority Compliance Impoverished Management Concern for Production

  41. Leadership Concern for People • (9,9) • Team Manager • “Common stake” in the organization • Balance needs of his • employees with the • needs of the organization Concern for Production

  42. Leadership Video Clip Leadership

  43. Leadership

  44. Conclusion All we really need to know about management we learned from “Undercover Boss”

  45. Questions? Thank You . Rebecca . Linda . Maciej . Nolan . Amos

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