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The Personal Librarian Program: Meeting the Information Needs of International Students

The Personal Librarian Program: Meeting the Information Needs of International Students. Qing Meade Reference Librarian Main Library Lettinga Campus. DU International Student Fall Enrollment (undergraduate). From DU databook : http://www.davenport.edu/davenport-university-databook.

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The Personal Librarian Program: Meeting the Information Needs of International Students

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  1. The Personal Librarian Program: Meeting the Information Needs of International Students Qing Meade Reference Librarian Main Library Lettinga Campus

  2. DU International Student Fall Enrollment (undergraduate) From DU databook: http://www.davenport.edu/davenport-university-databook

  3. International Enrollment by Country of Origin From DU databook: http://www.davenport.edu/davenport-university-databook

  4. Review of Library Literature • Definition of “International Student” • The problems, difficulties and challenges: • Language barrier • Culture shock • Difficulty adjusting to a Western academic environment, including the library • Shyness, loneliness, social and personal uncertainties • Plagiarism

  5. The Initiative – Personal Librarian Program for International Students Current library services to international students: • Library tour/presentation during International Student Orientation • One-shot library instruction in classroom Our Mission: • Devise a way to encourage more personal contact with individual students Focus Group: • First year international students at the Lettinga campus • All international students at the Lettinga campus Campus Partnership: • The International Programs Office

  6. Implementation and Timeline September 2011: • Welcome email message • Program kick-off: lunch and learn meeting Throughout the academic year of 2011-2012: • Periodic and non-intrusive email messages form the PL • In-person appointment and individual research consultation • Other types of questions asked November 2011: • APA Citation Workshop February 2012: • Library Catalog & Database Workshop April 2012: • Survey of Personal Librarian Program

  7. My Personal Librarian Bookmark Special thanks to Rachel Zaagman for her design of this bookmark

  8. Feedback – Library Catalog & Database Workshop 100% response rate (5 of 5 responded) • What did you find most valuable about today’s workshop? • How to find e-books • How to use the library’s website • Libguides • How to find a book from the library website • How to search for papers & articles in the catalog or databases

  9. Feedback - Library Catalog & Database Workshop • What did you find least valuable about today’s workshop? • 4 answers of N/A • Some tips • What did you hope to learn that was not covered in today’s workshop? • N/A • All have learned • Very good explanation • Citations • How to use word, excel, ppt if it’s possible

  10. Feedback - Library Catalog & Database Workshop • How should the workshop to be improved in the future? • Keep having more of this kind of workshop • Should be organized such workshop regularly • Good • Teaching online • I want know if there have Mandarin or other language books

  11. Feedback – Survey of Personal Librarian Program • 25.7% of all international students at Lettinga campus use the service. Majority are first year international students • Survey Monkey was used to solicit feedback • Two identical surveys sent - in English and in Chinese • 24% response rate (6 of 25 responded)

  12. Survey: Question 1

  13. Survey: Question 2

  14. Survey: Question 3

  15. Survey: Question 4

  16. Survey: Question 5

  17. Survey: Question 6 • What is the one thing that we could do to make the personal librarian program better? (N=2) • Everything is already perfect • Introduce the Noodletools to every new international students because it is such a good tool to make references Survey questions are from Judy M. Spak& Janis G. Glover & AHIP (2007): The Personal Librarian Program: An Evaluation of a Cushing/Whitney Medical Library Outreach Initiative, Medical Reference Service Quarterly, 26:4, 15-25

  18. Conclusion • Aligned with the University’s mission • Encourage campus partnerships • Developing an ongoing relationship between the Personal Librarian and the students • Positive feedback from the participants • Nominal effort on the part of the librarian, making it possible to expand the program to include other student groups

  19. 2012-2013: Personal Librarian Program • Continuation of the Personal Librarian Program for International Students • Personal Librarian Program for First Year Students @ Davenport University (see next slide for the proposal) • Personal Librarian Program for the Capstone class at the Lansing campus

  20. Thank you! Any questions or comments? Qing Meade 616-554-5664 ext. 5425 qmeade@davenport.edu

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