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KWWOA Conference Louisville, KY April 16, 2013 Presented by Malinda Mays

COMMUNICATING WITH THE PUBLIC. KWWOA Conference Louisville, KY April 16, 2013 Presented by Malinda Mays Water Infrastructure Branch Division of Water. FAQs. Why is my bill/rates so high? How long will my water be off? Are you here to turn off my water? Are you hiring?

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KWWOA Conference Louisville, KY April 16, 2013 Presented by Malinda Mays

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  1. COMMUNICATING WITH THE PUBLIC KWWOA Conference Louisville, KY April 16, 2013 Presented by Malinda Mays Water Infrastructure Branch Division of Water

  2. FAQs • Why is my bill/rates so high? • How long will my water be off? • Are you here to turn off my water? • Are you hiring? • Is the water safe to drink? • When you dig in my yard, when will you/do you clean up/fix it? • Do I have a leak? • Where does my water come from? • Why/what are you testing/sampling for? • Why does my water stink/smell? • My meter isn’t reading right. • Why didn’t you notify me before you turned my water off? • Why didn’t you let me know this was going to happen?

  3. IGNORANCE • Definition The state of being ignorant: the lack of knowledge, education, or awareness. ― Merriam-Webster Dictionary • “Facts do not cease to exist because they are ignored.” ― Aldous Huxley

  4. PROACTIVE VS. REACTIVE Proactive Definition Of a person, policy, or action - Creating or controlling a situation by causing something to happen rather than responding to it after...

  5. COMMUNICATION Communication (from Latin "communis", meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.

  6. HARDIN COUNTY WD NO. 2

  7. MCCREARY COUNTY WD • Water Importance • Water Science • Water Pollution • Water Effects

  8. http://water.epa.gov/

  9. OTHER IDEAS

  10. THE HOST

  11. SPONSORED BY • Cave Run Water Commission • Mt. Sterling Water and Sewer System • Montgomery County Sanitation District #2 • Levee Road Water Association • Judy Water Association • Montgomery County Water District #1 • KY Division of Water • Gateway Area Development District • Reid Village Water Association • Kentucky Rural Water Association • Kentucky 811 • Menifee Sanitation District #1 • Natural Resources Conversation Services

  12. GUEST SPEAKERS • Edsel Boyd Natural Resources Conservation Service • Jack Stickney Kentucky Rural Water Association • George Haynes DEP, Division of Compliance Assistance • Danielle Rogers DEP, Division of Water, Morehead Regional Office

  13. Edsel boyd

  14. JACK STICKNEY

  15. GEORGE HAYNES

  16. DANIELLE ROGERS

  17. GATEWAY AREA DEVELOPMENT DISTRICT

  18. JEFFERSONVILLE WATER SYSTEM

  19. JEFFERSONVILLE WATER SYSTEM

  20. CAVE RUN WATER COMMISSION

  21. MT. STERLING WATER & SEWER

  22. MONTGOMERY COUNTY SD 2

  23. MONTGOMERY COUNTY SD 2

  24. KY RURAL WATER ASSOCIATION

  25. FREEBIES AND DOOR PRIZES

  26. HAPPY TO BE A PART OF IT ALL At right: Jeff Fultz, Cave Run Water Commission and Travis McKinney, Jeffersonville Water Above from l to r: Solitha Dharman, DOW; George Haynes, DCA; Malinda Mays, DOW; Danielle Rogers, DOW; and Dan Canafax, DOW

  27. LISTENING “Listening does not mean simply maintaining a polite silence while you are rehearsing in your mind the speech you are going to make the next time you can grab a conversational opening. Nor does listening mean waiting alertly for the flaws in the other fellow's argument so that later you can mow him down. Listening means trying to see the problem the way the speaker sees it--which means not sympathy, which is feeling for him, but empathy, which is experiencing with him. Listening requires entering actively and imaginatively into the other fellow's situation and trying to understand a frame of reference different from your own. This is not always an easy task."But a good listener does not merely remain silent. He asks questions. However, these questions must avoid all implications (whether in tone of voice or in wording) of skepticism or challenge or hostility. They must clearly be motivated by curiosity about the speaker's views." (S.I. Hayakawa, "How to Attend a Conference." The Use and Misuse of Language, ed. by S.I. Hayakawa. Fawcett Premier, 1962)

  28. QUESTIONS Malinda Mays Water Infrastructure Branch Division of Water 502-564-3410 Malinda.mays@ky.gov

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