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Conversational Cobots For Awesome End User Experience

Anakage End User Support Automation platform for IT Help Desks enables Enterprise IT to reduce support tickets at source, improve end point compliance, accelerate onboarding and help users self service and digitally adopt applications. visit us: https://anakage.com

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Conversational Cobots For Awesome End User Experience

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  1. FACTSHEET ANAKAGECONVERSATIONALCOBOTS FOR "AWESOME" ENDUSEREXPERIENCE THE PROBLEM WITH TRADITIONAL CHATBOTS Despitetheproliferationofchatbotsinservicedesks, amajorityoftheend-usersseektheinterventionofahumanagent. AccordingtoGartner, outofthe90% ofenterpriseswhohaveinvestedinchatbots, only4% arebeingsufficientlybenefited. Becauseuserslikehavingsomeonefixtheissuesthangoingthroughverbosemanualssuggestedbythechatbots. Sometimes, traditionalchatbotalgorithmsevenmisunderstandthecontextoftheuserqueriesanddisplayaless-relevant result, thusleadingtocustomerfrustration. ANAKAGE CONVERSATIONAL COBOTS COME TO RESCUE Apparently, end-userspreferhuman-liketechnicalassistance. AnakageConversationalCoBotstalksusers' languageand guidesthemstepbystepinsidetheapplicationmimickinglive "in-person" assistance, therebyimprovinguserexperienceand productivity. In a nutshell, Anakage Cobots ‘Act’, and not just ‘Talk’.Unliketheconventionalchatbots, Anakagecobots don’tjustgiveyoutheinstructionsbutalsoexecutethem. Oursoftwareautomaticallytroubleshootstheissue, comesupwith thesolution, andasksyourpermissiontoexecuteit. Allyouhavetodoisclickthe ‘Next’ buttonandrelaxwhilethecobotsfix technicalissuesandguidetheuserstepbysteponusabilityandendpointtechnicalissues. TRADITIONAL CHATBOTS VS CONVERSATIONAL COBOTS THE CHALLENGE THE SOLUTION Anakage cobots either resolve the issues automatically or guide users step by step. Automated Execution Conventional chatbots just give a list of instructions to resolve the issue. Regular Chatbots log the tickets for almost every issue. Anakage Cobots not only can log the ticket but also read the ticket, find a solution and invoke it on the user’s machine. Automated Ticketing Conventional Chatbots send the conversation data to Cloud NLP services outside of the company network. Anakage Cobots uses local offline and on- premise hosted NLP services. Thus Client has absolute control over the data. Robust Security Traditional IT Help Desk ChatBots charge based on usage. They require deployment and constant training on intents, thus making it cost heavy for the lean usage of it. Anakage Conversational CoBots require no separate deployment and intent training and with user notification prompts the user with the right solutions when the user logs an incident. Value Realization

  2. FACTSHEET NLPkeyword-basedChatbotssuggestsolutionsbasedontheuser’slanguage, however, theusermaynotevenknowtheright terminologytoreporttherealissue. Forexample, theusermaysaymyoutlookisnotworkingorisslow, whiletheactual problemcouldbetheVPNnetworkand, justthattheuserhasnotyetrealizeditwhilereportingtheissue. Here, conventional chatbotswouldprovidekeyword-basedtextguidesorsimplyasktoraiseanincident. AnakagechatbotsuseNLPforjustthe firstlevelofintentunderstandingandthentheyidentifytheunderlyingcausebyrunningaseriesofdiagnostictestsand providingappropriatefixes. Thebestthingaboutourconversationalcobotsisthattheytellyouwhattheyaredoingwhiletheyaredoingit, thusupdating youwiththeprogress. WatchthistwominutesvideotounderstandhowAnakagecobotswork. FEATURE HIGHLIGHTS OFANAKAGECONVERSATIONALCOBOTS ONLINE AUTOMATIC UPDATES AstheNLPmodelkeepsreadingandanalyzingITSMdatait Anakageonlineconversationalcobotsareweb-based picksnewerITissuesandtrainscobots, thusavoidingthe widgetsthatcanbepluggedintotheclient'spreferred burdenofongoingtraining. webapplicationsandAnakage’sSelf-ServicePortal (SSP). ADMIN CONSOLE OFFLINE Adminconsoleenablesyoutocustomizethetrainingfor Evenintheabsenceofaninternetconnection, userscan cobotswithcontentspecifictoyourorganizationand fixtechnicalissuesusingtheAnakagedesktopappthat integratewithITSMtools. Italsoprovideschattranscriptsand housestheNLPinlocalstorage. analyticsreports. SECURE SERVERS OMNICHANNEL SUPPORT Theconversationalengineoftheonlinecobotisstoredat WithAPIintegrations, theonlinecobothostedon theserverwhichcanbeOnPremise. Becausenothird- Anakage’sSSPcanintegratewithmanycollaboration partyNLPisinvolved, thecobotsreducethebandwidth toolslikeTeams, Whatsapporanyoftheclient’sweb requirementandensureend-to-enddatasecurityand applicationsforaseamlessuserexperience. control. ABOUT ANAKAGE Anakagehashelpedclientsimprovetheiremployee'suserexperience, reducesystemandemployeedowntime, andimprovethe efficiencyoftheirIThelpdesks. Anakage'sstate-of-the-artCoBoticsolutionisapower-hybridofthebestfeaturesofalltheservice deskautomationanddigitaladoptionsolutionsavailableinthemarket. Itiswayfaster, cheaper, andmoresecure. Theproactive moduleworksofflineandintegrateswithamyriadofapplications. GET IN TOUCH PHONE Email: contactus@anakage.com Website: www.anakage.com USA: +1 (201) 928-5551 UK: +441202078676 India: +918618657122

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