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Proactive Cobot For Service Desk Automation - Anakage Technologies

Anakage IT End-User Support Automation platform for IT Help Desks enables Enterprise IT to reduce support tickets at source, improve end point compliance, accelerate onboarding and help users self-service and digitally adopt applications.

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Proactive Cobot For Service Desk Automation - Anakage Technologies

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  1. FACTSHEET PROACTIVECOBOT FORSERVICEDESKAUTOMATION PRIMITIVE TO PROACTIVE MODULE EXE SERVER APIINTEGRATION AnakageProactiveCobotisanagentattheendpointwhichsilentlydetectsandfixesissueswithnouser intervention. Silentdetection & autoremediationavoidspossibledowntimescenariosforvariousissuesfacedbyusers ontheirsystems. Poweredbyintelligentdetect, remediatealgorithms, APIsandNaturalLanguageProcessing (NLP), issuesloggedbyusersinITSMgetautofixedinminutes, includingthosewhichcannotbefixedbyscriptingand requireuserintervention. TheinstalledProactiveagentisaservicewithsetofruleswhichenablesautoself-healand onscreencommunicationwithintelligentIn-Applicationguidancetousers. Usecaseslikeenforcingtimelypassword resets, mandatorytrainings, compliancenotices, “In-moment” surveys, self-declarationofAssetdetailscanbe achievedbytheProactivemodule. PlatformOperators (servicedeskengineer) canbuild, updateautomationanduser guidanceflowsonalowcodeplatformandreleasewithoutdependingoncodingskillsandcomplexchange management. SuchDevOpsautomationensuresseamlessandsuperiordeviceperformanceanduserexperience. WHYANAKAGEPROACTIVECOBOT? EmpowerIT- HelpDeskEngineers ImproveUserExperience DiscoverandFixissuesProactively Selfresolveusabilityandtechnicalissues IdentifyrepeatissuesfromITSMandAutoremediate StaycomplianteveninWFH Solvingissueswithoutuserintervention Learnnewworkflowsandapplications ContextualInapplicationguidance TrainedNLP/MLmodelonITissues Worksevenwhenoffline SilentorBotassistedresolutions UpgradeEndPointCompliance 24X7noncompliancedetection Autoremediation Analyticsforinsights Analytics Multiplemethodsfordetectionandprevention

  2. FACTSHEET FEATURE HIGHLIGHTS OFANAKAGEPROACTIVECOBOTS SILENT DETECT AND FIX GETTING IT DONE AnakageProactivecobotisanlightweightapplication UsingacombinationofITSMAPIs, NLPandintelligent installedatwindowsendpointmachines. Itactssilently userguidancetechnologiesalongwiththeProactive inthebackgroundwithtwotaskcomponentsAction CoBot, addresswhatscriptscannotinendusersupport andAnalytics. TheActioncomponentactsaccordingto automationinyourenvironment. NLPservicereads Self-HealRuleswhichareavailableinalocalcopywhile naturallanguagetextinIncidentdescriptionoflogged Analyticscomponentsynchsupwithserveronnewrules incidentsandappliestrainedmodelstoidentifyrelevant andsendsActionlogs. solutionsandinvokeproactivecobotatendpointsto promptuserstoguidethemstepbysteponany application. HELPING USER WITH DIGITAL ADOPTION ANALYTICS ProactiveCobotcaninvokeinteractivetoursandalerts Platformoperatorscandefinecustomsolutionsto thatintroducesandshowscontextualinformationto collectrelevantendpointinformationandactpostRoot usersinsidelivebusinessapplicationswithnosource CauseAnalysisforrepeatincidents. Proactiveactionsand codeintegrations. ProactiveCoBotsaccelerateand detectionsareaccessibletothePlatformOperator improveonboardingprocessandreduceapplication (ServiceDeskengineer) throughawebdashboardto users’ usabilityissuesbenefitingboththeusersandIT driveproactiveactionsandcontinuousimprovementof HelpDesk. runningdeployedsolutions. OFFLINE,MODULAR SECURITY DEPLOYMENT Anakageplatformismodularwithoptionstoselect Plugandplayfromcloudordeployon-preminlessthan Online, OfflineandProactiveCoBotsasperyour 3weeks. Getpaybackwithinthreemonthswith environment. Allproactivedetectandactsolutionswork RoboAdvisorandDevOpsembeddedintheDeployment offlinewithoutrequiringconstantserverconnectivity. toolkit. AnakageisISO27001certified, platformisregularly testedinsecurityassessmentsandcanbedeployedOn- PremiseoronCloud. ABOUT ANAKAGE Anakagehashelpedclientsimprovetheiremployee'suserexperience, reducesystemandemployee downtime, andimprovetheefficiencyoftheirIThelpdesks. Anakage'sstate-of-the-artCoBoticsolutionisa power-hybridofthebestfeaturesofalltheservicedeskautomationanddigitaladoptionsolutionsavailable inthemarket. Itiswayfaster, cheaper, andmoresecure. Theproactivemoduleworksofflineandintegrates withamyriadofapplications. GET IN TOUCH PHONE Email: contactus@anakage.com Website: www.anakage.com USA: +1 (201) 928-5551 UK: +441202078676 India: +91858808379

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