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5 USES OF CONVERSATIONAL BOTS TO IMPROVE BUSINESS PROCESSES

Conversational bots, or chatbots, are AI-powered tools that can interact with humans through messaging, voice, or even physical interaction. They are becoming increasingly popular among businesses. Because, they provide a way to automate many processes, making them more efficient and effective.

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5 USES OF CONVERSATIONAL BOTS TO IMPROVE BUSINESS PROCESSES

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  1. 5 USES OF CONVERSATIONAL BOTS TO IMPROVE BUSINESS PROCESSES Conversational bots, or chatbots, are AI-powered tools that can interact with humans through messaging, voice, or even physical interaction. They are becoming increasingly popular among businesses. Because, they provide a way to automate many processes, making them more efficient and effective. In this article, we will explore five use cases for implementing conversational chatbot to improve your business processes. Customer service One of the most common use cases for conversational-bots is customer service. By integrating chatbots into your website or social media platforms, you can provide instant assistance to your customers. It can help customers with their queries and concerns, directing them to relevant information or providing solutions to their problems. This can significantly improve the customer experience. Because they do not have to wait for a human representative to assist them. Moreover, It can operate 24/7. This means they can provide support to customers even when your human representatives are not available. This can help reduce customer frustration and complaints, increasing customer satisfaction and loyalty. For instance, HDFC Bank, one of the leading banks in India, implemented an It is called EVA to provide customer service through their website and mobile app. EVA can answer customer queries about account balance, transactions, credit cards, loans, and other banking services. It can also perform fund transfers, bill payments, and account statements. Read more: 5 USES OF CONVERSATIONAL BOTS TO IMPROVE BUSINESS PROCESSES

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