Life after Google Web-based Library e-services at the London borough of Hillingdon

1. Life after GoogleWeb-based Library e-services at the London borough of Hillingdon Derrick Fernandes

2. "People are sick of wasting their time when about 50% of web searches turn up unsatisfactory results and that's not me talking, that's the analysts. People are now willing to pay for quality information." Clare Hart, CEO news retrieval service Factiva "The free internet model - back to the idea of the egalitarian, hippy web - is gone. It's a business environment now. If you want high-value services, you pay for them” Mike Davis, senior research analyst at Butler Group

3. Hillingdon People’s Network UkOnlineCentres Printing Scanners Digitisation e-Learning e-Government Learning CentresICT courses Spreadsheets Databases 180 PCs & Broadband email Power point Friendly Staff with ICT skills Video Conferencing Publisher Wordprocessing e-Information PC Self booking e-Books CD-RW Taster sessions Web portal ECDL Adaptive Technology - wheel chair friendly workstations, text to speech software & screen magnification

4. Why? Better service – library and remote Complements existing resources Quality of information Functionality Convenience – I want it now - 24/7 Attract new users Content for 180 People’s network PCs Raising levels of information provision at all 17 sites

5. e-Information at Hillingdon InfoTrac Newspaper database Oxford Dictionary of NationalBiography (Sept 2004) xreferplus Britannica Online KnowUK Times Digital Archive Grove Art Online

6. 125 key referencetitles facts words concepts people places sayings xreferplus

7. KnowUK online library of UK information over 100 publications • advice • what’s what • who’s who • leisure

8. Gale InfoTrac newspapers 8 newspapers 3 million articles updated daily • job interviews • film,book,video & theatre reviews • homework • company info. • holiday planning • research

9. Gale – Times Digital Archive 1785 -1985

10. Britannica Online

11. Oxford Dictionary of National Biography (Sept 2004) 50,000 biographies 60 volumes

12. Grove Art Online

13. e-Learning

14. Hillingdon’s e-Learning website

15. e-Learning with NETg Modules Features • Very flexible – online learning, anytime, anywhere, 24/7 access • Pre- learning exercises & revision exercises • Creates personalised ‘Learning Plan’ • Allows for different styles of learning • Hearing – audio • Visual - reading off the screen • Practising – exercises throughout

16. ECDL Testing • Partnership with Corporate Training Dept • Application to BCS • 3 Approved ECDL Testing Centres • Uxbridge Library LC • Harlington Library LC • Online Testing using Enlight TestStation • 1 Testing session per month at each Learning Centre

17. Performer / Non Performer banks of Test Questions Types of questions: multiple choice multiple response fill in blanks true / false drag and drop hotspot selection / ranking Example of an online demo test Enlight TestStation Results within minutes

18. Implementation to date • Staff training on registering learners & assigning modules • ICT Learning Facilitator Post • Offering regular FREE ECDL Taster sessions across borough libraries • Over 400 ECDL Modules sold • Learner Support

19. e-Books web based

20. .NET XML Java 420 titles for the expert IT user

21. Desktop Applications Graphics Business ….and the novice user

22. Searching Safari eBooks

23. Safari – not only ICT…..

24. Supplier - Checklist • Free Trial • User licences – unlimited? • Pricing policy – population /sites • How is remote access being provided? • What technical support? • What ongoing marketing help? • What level of training? • What sort of statistics? • MARC records?

25. Access • within the Library sites at Hillingdon by IP address REMOTE • library members at home or elsewhere by barcode validation and/or referral URL

26. Barcode validation

27. Referral URL

28. Referral URL

29. Staff Survey – knowledge of services

30. Staff use made of services

31. Staff comments about the service

32. Staff challenges • integral part of the service • involvement & ownership • champions • all staff – “think electronic” • training

33. Staff Training • learning centre • powerpoint • live Internet feed • interactive whiteboard • data projector • web-based tour • customised handouts

34. Marketing Virtual Services • working with suppliers • new members - password • printed publicity • website

36. Users – marketing on the website

37. Website & PC – Help Notes

38. Funding

39. Funding streams • e-Learning budget • national funding - IEG2 • capital budget • general stock budget • reviewing monograph / electronic mix

40. Hillingdon’s People’s Network User SurveyNov 2003www.hillingdon.gov.uk/libraries Evaluation

41. Electronic Information services – user survey

42. Product usage information

43. http://proquest.safaribooksonline.com/ http://www.knowuk.co.uk/jsp/marketing/nonsub.jsp http://www.xrefer.com/libraries/index.jsp www.groveart.com/ http://www.oup.com/oxforddnb/info/ http://www.eb.com/ http://www.ecdl.co.uk - ECDL website http://www.netg.co.uk - Thomson NETg website - Account Manager Adam Chicktong (adam.chicktong@netg.co.uk) http://www.enlight.net - Enlight TestStation - Tony Hanwell (MD) http://libraries.hillingdongrid.org - Hillingdon Libraries People's Network site http://www.hillingdon.gov.uk/libraries - Hillingdon Libraries website

44. dfernandes@hillingdongrid.org hwood2@hillingdongrid.org