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McMurry University

Russell M. Cozart – CIS Internship Summer I 2007. McMurry University. Information Systems Department. McMurry University. Information Systems Department. CIS Internship. Essential Duties Customer Service & Support

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McMurry University

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  1. Russell M. Cozart – CIS Internship Summer I 2007 McMurry University Information Systems Department

  2. McMurry University • Information Systems Department

  3. CIS Internship • Essential Duties • Customer Service & Support • PC Hardware/Software Support – troubleshooting, diagnosing, installing and repairing • Printer Support – Installing, diagnosing and troubleshooting networked and non-networked printers • Assist in dealing with student/staff/faculty computing needs (i.e.: changing computer passwords, creating/modifying/troubleshooting network accounts) • Provide administrative support for Director of Customer Service • Provide support and backup for Helpdesk Coordinator • Install and troubleshoot network hardware/software

  4. Mobile Online Visionary Education MOVE Initiative

  5. Hewlitt-Packard TC4400 Enterprise Scale Project Inception thru Implementation Met with HP Representative Participated in High Level – Roundtable Discussions Contributed in logistics and planning sessions at all stages of initiative

  6. Tablet Distribution SOAR Distributions (3) Pre-setup of machines Initialized Individual Machines Established User Accounts/Profiles on Machines

  7. End User Support Troubleshoot tablet problems Solution-Seeking Sessions in aftercare of tablets

  8. McMurry University Information Systems Department Mr. Louis Voit – McMurry University Computer Science Department Thank You Thank you to all my sponsors!

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