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Making a good impression . Dress-down Fridays. Promotion. Speaker 2. Make sure your boss thinks of you first when promotion time comes. . Keep yourself on his/her mind by sending regular updates even if you haven’t done very much. Relationship with your boss. Speaker 1.
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Promotion Speaker 2 Make sure your boss thinks of you first when promotion time comes. Keep yourself on his/her mind by sending regular updates even if you haven’t done very much. Relationship with your boss Speaker 1 Develop a friendship with your boss, try to talk to him/her about personal things, in a natural way. Work-life balance Speaker 3 Set limits for the amount of overtime you do. Know your limitations and turn down assignments if necessary.
The Personal Development Initiative (suggested answer) • The Personal Development Initiative (PDI) was launched six months ago, and was / is targeted at those employees perceived to be in most need of inter-personal skills training. The PDI has been rated highly. The PDI covers all the areas of confidence-building, fostering team spirit, strategies for dealing with difficult clients, and self-awareness. • A typical worksheet starts with a secret role or scenario written on a piece of paper, which has to be memorized and then thrown away. The first participant then acts out the scenario while the second person guesses what it is. Partners change and the exercise continues. • Finally the participants have to relate the given scenario to a particular event in their recent working life.
Team working Effective communication, holding people accountable, leadership Managing and developing yourself Flexibility, networking, self-awareness, self-development, time management Customer service Client focus, intercultural competence, results orientation Problem solving Analytical thinking, decision making, innovation, managing change
Setting objectives How good are you at setting goals for yourself? Do you have a clear idea of what you will be doing in the future? Did you have a clear idea five years ago of what you’d be doing now? 5 yrs ago Now 5 yrs time 10 yrs time 15 yrs time
you you Arena Blind Spot others Façade Unknown others
The Nohari window Match these adjectives from the Nohari list with their opposites on Student’s Book page 12. incompetent childish panicky timid unimaginative cruel weak aloof brash inflexible loud chaotic cold unreliable ignorant lethargic needy hostile withdrawn timid
Duty 1 (60%) To arrange, book and confirm clients’ transport (flights, transfers) both on the phone, over the Internet and in person. Standard: All flight requests are dealt with within 24 hrs (Internet), or immediate (phone, in person). Clients are provided with all details in writing, and tickets / vouchers where appropriate. Duty 2 To manage all financial transactions. Analysis of financial data, ensuring efficient use of resources. Performing projections relating to business travel trends. Standard: Fully informing the accounts department to keep them up to date. Correctly submitting the accounts and reconciling them on a monthly basis. Duty 3 Training and supervising part-time staff. Hiring, delegating and determining workloads. Evaluation of staff performance. • Standard: Part time staff give positive feedback and continue to work for HH Inc. in subsequent peak periods. Feedback they receive from clients is 80% positive.
