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My Passport External Hard Drive Troubleshooting

Try these quick and simple solutions one by one without skipping the instructions. Then, check if the drive is connecting properly with your Mac. If your WD My Passport keeps ejecting from Mac, contact our technical experts for assistance in resolving the issue.

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My Passport External Hard Drive Troubleshooting

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  1. My Passport External Hard Drive Troubleshooting Try these quick and simple solutions one by one without skipping the instructions. Then, check if the drive is connecting properly with your Mac. If your WD My Passport keeps ejecting from Mac, contact our technical experts for assistance in resolving the issue. Solution 1 - Check the Hard Drive Connection ● As the first step of troubleshooting, check whether the drive’s (USB) cable is connected securely at both end ports. ● If the cable is not properly connected, unplug and reconnect it to fix the connection issues. ● Make sure that you are using the cable that is provided along with the hard drive

  2. Avoid using a USB hub and connect the device directly.You can also check your WD My Passport status from your Mac using WD Drive Utilities. Solution 2 - Turn Off The WD Sleep Timer You can see the Sleep Timer feature in WD Drive Utilities. This feature automatically turns off your WD drive after a certain period of inactivity. So turn off this feature to fix your WD My Passport keeps disconnecting from Mac. ● To begin with, Connect the WD My Passport drive to your Mac. ● Open Finder, select Applications, and click on WD Drive Utilities.

  3. ● Choose your WD My Passport device from the available drives. ● Select the Turn off option from the Sleep Timer drop-down menu. Now, check if the "External Hard Drive Not Ejected Properly From Mac" problem is resolved. If the problem persists, move on to the next solution. Solution 3 - Adjust Energy Saving Settings on Mac ● If you are using macOS Ventura, open the Apple menu and select System Settings.

  4. ● Pick the Battery option from the left-side menu and click on Options. ● Set the Put hard disks to sleep when possible option to Never.

  5. ● In case you are using macOS Monterey or Big Sur, open the Apple menu and select System Preferences

  6. ● Pick the Battery option from the left-side menu. ● Deselect the “Put hard disks to sleep when possible” option. ● In the left-side bar, click Power Adapter and verify that all the checkboxes are enabled.

  7. Solution 4 - Check Disk Utility Disk Utility is the built-in tool on Mac to diagnose and fix the hard drives. Let’s use this utility to fix the WD My Passport that keeps ejecting from Mac. ● Start by launching the Spotlight search (Press Command + Space bar).

  8. ● Input “disk utility” in the search field and open Disk Utility from the search results. ● Click First Aid in the Disk Utility window. ● Wait for the app to finish diagnosing your hard drive and fix the problem. This should fix the "WD My Passport Keeps Ejecting" issue and keep the drive stay connected on your Mac.

  9. Solution 5 - Update your macOS Sometimes your Mac might be ejecting your hard drive when you are using an outdated version (macOS 10.12 or earlier). To update your macOS, follow these steps. ● To begin with, open the Apple menu and select System Settings or System Preferences. ● Click the General tab in the left-side panel or directly select Software Update. ● In the window that opens, click the button to install the latest updates.

  10. ● Restart your Mac after completing the update. ● Reconnect your WD My Passport device to your Mac and check if it is working without any issues.

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