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Communication Keys

Communication Keys. What is Communication?. Good communication takes place when the message you want to convey is received and understood the way you intended so that the relationship grows as a result. Everyone wants to communicate. Solomon on communication. Proverbs chapters 15 to 18.

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Communication Keys

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  1. Communication Keys

  2. What is Communication? • Good communication takes place when the message you want to convey is received and understood the way you intended so that the relationship grows as a result.

  3. Everyone wants to communicate.

  4. Solomon on communication • Proverbs chapters 15 to 18

  5. Communication Keys

  6. Have good eye contact. Give focused, undivided attention. Watch your body language. Listening keys

  7. Listen to the message behind the words. Respond appropriately. Listening keys

  8. More listening keys • Rephrase when not clear. • Try to understand the other person’s viewpoint. • Don’t prejudge or mind-read. • Be patient. • Don’t defend yourself.

  9. Listen empathetically. Ask appropriate questions. Ask open-ended questions. Still more listening keys

  10. Create trust and safety. Keep secrets and private matters confidential. Still more listening keys

  11. Choose or set the right atmosphere. Choose the right time and place. Think before you speak. Speaking keys

  12. Don’t resurrect dead issues. Don’t talk too much. Don't put words into the other’s mouth. Speaking keys

  13. Don’t be too quick to switch topics. Don’t be artificial or superficial. Avoid interrupting. More speaking keys

  14. Have a pleasant tone of voice. Don’t use “put-downs” or belittling remarks. Don’t use generalizations like “You never...” or “You always...” More speaking keys

  15. Still more speaking keys • Use “I” messages and not “You” messages. • Be sensitive to the other person’s feelings and needs.

  16. Still more speaking keys • Draw the other person into the conversation. • Don’t attack or use abusive language. • Control anger and other negative emotions.

  17. Still more speaking keys • Speak the truth in love. Eph.4:15 • Sleep on some things. They may not seem so important tomorrow.

  18. Still more speaking keys • Talk about the other person’s interests. • Be liberal with compliments, and stingy with criticism.

  19. Conclusion • Remember that good communication takes place when the message you want to convey is received and understood the way you intended so that the relationship grows as a result.

  20. Communication keys

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