Gear Up!

1. Plan Analyze Systems Development Life Cycle Design Develop Gear Up! Test Implement Maintain

2. System Requirements and Project Feasibility Plan Analyze System Requirements: • Gear Up is designing a website that will provide customers with convenient, easy to us access to products and services. The website will open dialogue with our customers, integrate them into the business and help with processing orders. • System goals: convenient to use, login feature for paying customers, secure online payment system, up to date inventory catalogue, ability for customers to contact and give feedback to Gear Up. • Our website will provide customers with a great online experience. We will manage our website effectively, and update it with real-time information so customers will be well informed. For the Gear Up website we decided to perform the following feasibility studies: • Cost-Benefit Analysis- This feasibility study will help us compare the benefits and savings associated with the Gear Up website to its costs which include development, operating, and maintenance. • Operational feasibility- This study will help us determine if the website will help us reach our desired operational objectives with the Gear Up website. Theses objectives include increased sales, opening lines of communication, and broadening the customer base. • Schedule feasibility- This study will keep the project timetable for each step of the Gear Up Website. This timetable will help us set milestones for the development of the system, and set a deadline for the finished Gear Up website. Design Develop Test Implement Maintain

3. Critical Success Factors and Project Milestones Plan Analyze Critical Success factors • Data driven website • Convenient to use • Login/User system • Effectively managed up to date catalogue. • Easy order placing • Effective communication and feedback with our customer base. Project Milestones • Dec 1, 2012- Project plan and business requirements, and feasibility studies completed. • Dec 5, 2012- First website prototype and database model sent to programming to be developed. • Dec 9, 2012- Second website prototype and databases created with revisions from the first, and sent to programming to be developed. • Dec 13, 2012- Final product programming received and implemented. • Dec 15, 2012- Final website and database is tested, and feedback is received. • Dec 17, 2012- Website and database are fully operational, and launched for public use. Design Develop Test Implement Maintain

4. Business Requirements Plan Analyze • Provide convenient customer usage, with a UserID and Password feature. • Clear layout to provide easy access to products and services. • Open lines of communication between customers and management allowing feedback and suggestions. • Ability to manage customer accounts, and generate reports on our online business operations. • Secure online product ordering and payment system. Design Develop Test Implement Maintain

5. Project Analysis Plan Analyze The two processes we have diagrammed are the customer login process, and product ordering process. • The customer login process of the website, where enter or create a new UserID and Password, is important because customers must go through this process before they can enter the website and browse our products and services. • Diagramming the product ordering process is important because every customer who buys a product or service online must go through this process. The main goal of the GearUp website is to increase sales and revenue, so it is important that customers can go through this process conveniently and without confusion. Design Develop Test Implement Maintain

6. Product Ordering Process • When customers visit the GearUpwstie and have entered of created their UserID and Password they will be logged on to the home page. They will then be able to browse all of GearUp’s products and services. When a customer has decided buy a product or service, they will enter our product order process. When they enter this process they will able to see the items they are about to purchase and review the total quantity and price of each item., they will then confirm their order. The next step is the customer will enter their payment information and shipping address into our secure online payment system. Once this information is entered the customer will confirm the final order. At this time our customers will be able to provide information and feedback to GearUp about their online shopping experience, this will make it easy for management to address an suggestions, questions, or concerns that our online customers may have. Our main objective was to make the GearUp website as convenient for our customers to use as possible. So having a straightforward product ordering process was a high priority.

7. Process Diagram Plan Analyze Login Process Design • This process diagram demonstrates the Login process for our customers that visit the Gear Up Website. When customers go to the Gear Up site they will login with their UserID and Password, New Customers will create their UserID and Password at this stage. Regular customers will then be directed to the home page of the website. Develop Test Implement Maintain

8. Buy Vs. Build Plan Analyze • For the development of the GearUp website we chose to build the website instead of buying. We will hire a website designer to design the page but will run and maintain the website in house. Building our own website gave provided us with more options of customization and modification, allowing us to better meet the demands and needs of our online customers. Design Develop Test Implement Maintain

9. System Model - Website Plan Analyze BUSINESSNAME LOGO Design Develop MENU Log In Find Us Products Payment Fan Pictures Comments Contact US Home Test BODY Implement Privacy Policy Like Us On Facebook Maintain

10. System Model – ER Diagram Plan Analyze Products Database Design Develop Test Implement Maintain

11. System Model - Navigation Plan Analyze Design Develop Test Implement Maintain

12. Web Site Prototype Plan Analyze Gear Up! Design Log In Develop Welcome thrill seekers and adventure lovers to the Gear Up home page! Gear Up is a locally owned dirt bike company. We extend our services all over the region. However our best riding takes place at home in the beloved state of Wyoming. We guarantee that our products will catch your attention and enhance your biking experience. Feel free to browse our extensive online website. Here you will find unique gear, excellent deals, and great motivation to get out there and ride! Our doors are always open! Please don’t hesitate to stop by our retail store for a visit. We appreciate the support. Thank you and enjoy! Find Us Products Test Payment Pictures Implement Comment Contact Us Home Maintain Privacy Policy Like Us On Facebook

13. Web Site Prototype Plan Analyze • We chose this type of prototype for our web site because we thought it would be the most effective. Here at Gear Up we value our customers. We wanted to choose a layout for our online services that was user friendly, eye catching, and beneficial to the business. This unique prototype allows our viewers to easily search a product they are looking for. • The website prototype keeps our customers involved. Gear Up truly believes that using a prototype like this will increase sales, strengthen customer base, and boost revenue! Design Develop Test Implement Maintain

14. Screen / Form Tested Date Tested Tester Test Condition Expected Results Actual Results Pass Fail Pass Fail Pass Fail Pass Fail (Circle one) Plan Catalogue page 11/22/2012 Analyze Stephanie Design Make sure the links to individual product pages works Clicking on the thumbnail leads to respective product page The links are active and lead to the correct pages Develop Item is lost, and is not in the cart once “Add to Cart” is clicked Clicking “Add to Cart” puts the correct item in the cart Check that “Add to Cart” button works correctly Test Clicking on “View PDF” will open a PDF file of the dirtbike’s specifications See if the specification files open correctly for customers The PDF document cannot be found in the specified location Implement The pictures look great, and have the correct resolutions Pictures are easy to see, and have proper resolutions for their size Make sure the product pictures aren’t distorted Maintain

15. Implementation Plan Analyze • Phased implementation • The system will be implemented in small phases. • We believe this will help people get used to the system, without feeling like they’re forced into it • We will have a user manual, and it will include a quick-lookup guide for the most common problems that we anticipate with the new system • Train-the-trainer seems like the best training option for us. We will train a few key individuals, and once they’re up to speed, we’ll have them train everyone else on how to use the new system. • Time efficient, helps to make the system seem less intimidating • For new employees, we will have a train-the-trainer system for all aspects of the company, from the databases, to the website, and even on the ERP system if their position requires access to it. Design Develop Test Implement Maintain

16. Maintain Plan Analyze • Maintenance is key to Gear Up! • The founding members and one IT specialist will take care of the website maintenance • Adaptive • Once a year, we will change the layout of the website, taking into account any input that we have received on the functionality and usability of our site. • If customer demand rises significantly, steps will be taken to organize the flow of the website as soon as possible, to ensure the ease of use of the website. • Corrective • We will test for system defects once a month, and fix all major defects as soon as we are aware of them. • Perfective • Update the online catalog once a week • Update the gallery at the end of every night (customers would like to see their pictures up as soon as possible) • Keep a FAQ page, and update it once a month. • Preventive • We will have everything backed up on a cloud server • Our IT specialist will be in charge of taking the steps regarding preventative maintenance. Design Develop Test Implement Maintain

17. Maintain Plan Analyze • December 2012 • Test all systems within the website, to make sure they’re working correctly before we launch on January 1, 2013 • Scan the website daily, in order to find any problem areas • After January 1, 2013 • Once a day • Update the customer gallery • Mark out of stock items in the catalog • Once a week • Update the catalog with new items, or remove items that we can no longer carry • Once a month • Test for system defects • Update FAQ • Once a year • Change the layout of the website slightly, to keep it ‘fresh’ and avoid having it look too dated Design Develop Test Implement Maintain

18. References (Gear Image on web site prototype slide). Retrieved on November 27, 2012 from http://netanimations.net/gears.htm (Image on web site prototype slide). Retrieved on November 27, 2012 from http://motocross.zxq.net/ Laudon, K. and Laudon, J. (2012). Management Information Systems: Managing the Digital Firm. New Jersey: Pearson Education Baltzan, P. and Phillips, A. (2011). M: Information Systems. New York: McGraw-Hill.