IATR Panel Presentation October XX, 2010 Chicago, IL

1. IATR Panel Presentation October XX, 2010 Chicago, IL Eric Lipp, Executive Director-Founder www.opendoorsnfp.org www.easyaccesschicago.org

2. Easy Access Guides

3. Profile of Travel Expenditures • Travelers with disabilities have taken more than 63 million trips in the past 2 years and typically spend $430 per trip. • So, total travel expenditures for the disability community equal…. • More than $27 billion for 2 years • Approximately $13.6 billion annually

4. Profile of Air Travelers • Nearly a third of adults with disabilities (31%) have traveled by air in the past 2 years (or 9.6 million air travelers). • Air travelers typically take 2 trips every two years (or 19.2 million trips) and spend $302 on air travel per trip. • 23% of trips taken by people with disabilities include travel by air. • So, total expenditures for the airline industry among travelers with disabilities equal…. • More than $5.8 billion for 2 years • Approximately $2.9 billion annually* *According to the Travel Industry Association, total air passenger revenues in 2002 were $72.9 billion. Therefore, adults with disabilities contribute about 4% of total revenues.

5. Profile of Typical Trip Nights Away From Home • On a typical trip, adults with disabilities: • Have 1 companion Travel companions MEDIAN = 5 MEDIAN = 1 companion Q520 Again, thinking about your last trip, how many of the following people traveled with you? Q525 On your last trip, how many nights were you away from home? Q530 Also, on your last trip, approximately how much did you personally spend on . . . ? Base: Has taken a trip (n=778) *This figure is the median expenditures for the people who use this service. For example, the median expenditures ($349) for airfare is based off of only those who traveled by plane. As such, the specific expenditures will not equal the total.

6. Profile of Typical Trip – Heavy Spenders**(17% of all adults with disabilities) Nights Away From Home • On a typical trip, heavy spenders: Have 2 companions Travel companions MEDIAN = 7 MEDIAN = 2 companions • 15% of all trips taken by adults with disabilities involve a car or van rental.

7. Executive Summary Airports • Four out of five air travelers (82%) experience obstacles when they are at the airport. The most common obstacles overall are the long distances to or between gates, and the long lines: • Physical (72%): • Long distances to or between gates (63%) • Inaccessible shuttle system within airport (16%) • Difficulty finding my way (16%) • Service/Personnel Obstacles (69%): • Long lines at the airport (48%) • Difficulty getting assistance with baggage (23%) • Airport personnel’s lack of awareness of services provided for travelers with disabilities (22%) • Difficulty getting accessible ground transportation (14%) • *Communication-related obstacles (27%): • In 2005 as in 2002, traveling by air continues to be the most popular mode of paid transportation for travelers with disabilities. *Note: Within the communication-related obstacles, the item shown was far and away the top choice. All other responses fell below 15% in this category.

8. Two out of five travelers with disabilities use the Internet to support their travel needs – mainly to book accessible hotels or to find information on the accessibility of airlines, activities and ground transportation. Ways in Which Internet is Used to Support Needs of Travelers with Disabilities Q520: How have you used the Internet to support your travel needs, as a person with a disability? Base: Has taken a trip (n= 1,037)

9. Among those who have traveled by air, about four out of five rely on friends or family for transportation to and from the airport. Usage of Ground Transportation to and from Airport -- % Often/Sometimes (net) Q635: Now we would like to ask you about your experiences with ground transportation going to and from the airport. How often do you use the following people or services when leaving the airport and going to your destination? Base: Have traveled by air (n= 497)