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Location : Miami Valley Hospital: Maxon Parlor Date/Time: November 1, 2014

Location : Miami Valley Hospital: Maxon Parlor Date/Time: November 1, 2014 Registration and Continental Breakfast at 0800 with Judith Neff B.S at 0830 Goal: T o provide the health care professional with a review Customer Service in Healthcare.

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Location : Miami Valley Hospital: Maxon Parlor Date/Time: November 1, 2014

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  1. Location: Miami Valley Hospital: Maxon Parlor Date/Time: November 1, 2014 Registration and Continental Breakfast at 0800 with Judith Neff B.S at 0830 Goal: To provide the health care professional with a review Customer Service in Healthcare. Objectives: Participants will be able to- • Clarify pertinent definitions of CUSTOMER SERVICE and how difference components apply to any healthcare profession • Clarify profession-specific CUSTOMER SERVICE behaviors that are essential to providing patients excellent CUSTOMER SERVICE • Clarify personal goals in CUSTOMER SERVICE that can impact your own life. CEU’S: Approval is pending, for information regarding CE please contact Anne Nisongerat Anne.Nisonger @khnetwork.org Please contact: Bonita Woodin RN, BSN, CPAN, Team Leader Kettering PACU For information regarding the program or the Nursing Contact Hours Cell #: 937-632-0238 Email: bonita.woodin@khnetwork.org Other Activities: Continental Breakfast, Non-perishable food collection for local food pantry, DAPANA business meeting The speaker and planners have indicated that they have no real or perceived conflict of interest that relates to this presentation. There is no commercial support or sponsorship. Kettering Health Network (OH-092, 8/1/20146 is an approved provider of continuing nursing education by the Ohio Nurses Association (OBN-001-91), an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation Kettering Health Network and Dayton Area Post Anesthesia Nurses Association Presents:“Who Me? Yes, YOU!” (or My role in Healthcare Customer Service)

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