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TOURISM DEPARTMENT AT IPSS “ALFONSO MOTOLESE” ITALY

TOURISM DEPARTMENT AT IPSS “ALFONSO MOTOLESE” ITALY. Italia. Puglia. Sectors. Social Service Tourist Service Advertisment Graphic Economic Service. 3 years Qualification Operator in T o urist C ompanies. 2 years State Diploma Technician in To urist S ervice. T o urist Service.

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TOURISM DEPARTMENT AT IPSS “ALFONSO MOTOLESE” ITALY

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  1. TOURISM DEPARTMENT AT IPSS “ALFONSO MOTOLESE” ITALY

  2. Italia Puglia

  3. Sectors Social Service Tourist Service Advertisment Graphic Economic Service

  4. 3 years Qualification Operator in Tourist Companies 2 years State Diploma Technician in Tourist Service Tourist Service Common subjects Subject related to their sector Specializing area

  5. Specializing Area 180 h • Experts • Teachers 120 h • Training Total 300 h year

  6. An example about a teaching module on GUIDING AND TOUR LEADING

  7. HOURS: 30 TARGET: 4th class- Tecnico dei Servizi Turistici EVALUATION: Test - Creating itineraries – COURSE OVERVIEW: to be able to organize all the movements at the airport, in the hotel, in the museum and on the coach. to be able to keep the group together. to provide a series of practical information. to be ready to act. to be able to speak at least in one foregn language. TASKS: The regional law The tourist jobs Role and competences of a tour leader

  8. A tour leader or courier is someone who accompanies individuals or groups of tourists in the national territory or abroad, following tourist programs already prepared by organizers and providing assistance and tourist information on the way, out of the competences that belong to tourist guides. Each Region fixes requirements and rules to work as a tour leader.

  9. Take care of documents (Passports, visas, sanitary certificates, rooming lists, tickets and vouchers) • Kowledge of local currencies and to be informed on the exchange rates. • Knowledge of the local customs. • Good knowledge of the insurance clauses. • Illustrate the historical, • geographical and artistic • aspects of the places they are • going to visit • To have an appropriate behaviour • in every circumnstances. • To be able to understand the • clients’ needs in the scrupulus • respect of the fixed program • To have positive relations with • the group. Competences

  10. Elements of tourist geography, ofcommunication and of • transport. • Tecnique and tourist organization. • Tourist legislation. • First aid knowlege • Foreign language. Knowledge

  11. CREATING AN ITINERARY You have been asked to accompany a group of foreign people to visit The national reserve of Torre Guaceto. Create an itinerary with the indications you think are necessary to provide before starting the visit.

  12. OUR NATIONAL PARKRESERVA NATURALE

  13. Eleonora MATTEO Headmaster Grazia SANTORO Project Manager Ecoll Team Caliandro Francesco Cantanna Pietro Greco Vincenzo Leone Lucia Magistri Paola Magno Francesco Marchi Annalisa Micoli Francesco Miccoli Rosa Sogno Patrizia Partners Terrae Maris : Costantini Angelo Art Graphic Bianco Stefano

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