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Who we are

Trends in online government Findings from Pew Internet Project research Digital Government Institute Conference December 2, 2010. Who we are. Funded by the Pew Charitable Trusts Part of the Pew Research Center, a non-partisan “fact tank” in Washington, DC

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Who we are

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  1. Trends in online government Findings from Pew Internet Project researchDigital Government Institute ConferenceDecember 2, 2010

  2. Who we are • Funded by the Pew Charitable Trusts • Part of the Pew Research Center, a non-partisan “fact tank” in Washington, DC • Provide high quality, objective data to thought leaders and policy makers • Do not promote specific technologies or make policy recommendations • Research is based on nationally representative telephone surveys of adults 18+, drawn from dual-frame (landline + cell) samples • Today’s findings based on survey of 2,258 adults conducted December 2009, and featured in our April 2010 report, “Government Online” 10/8/2010 2

  3. Eight in ten internet users visited a gov’t website in the preceding 12 months 10/8/2010 3

  4. True “self service” users are few and far between • Contacts w/ state/federal/local government in preceding 12 months: • 29% telephone • 24% in-person visit • 17% letter • Among those with some government contact: • 48% online and offline • 38% online only • 14% offline only 10/8/2010 4

  5. Preferred mode of contact for problem, question or task involving government • Among internet users: • 37% prefer online • 33% prefer telephone • Among broadband users: • 39% prefer online • 32% prefer phone • Desirability of phone/in-person contact increases with urgency and severity of issue 10/8/2010 5

  6. Quick hits: other findings of interest • Government is data-driven • 40% of online Americans have gone online for data about government • Citizen interactions are moving beyond the website • 31% of online adults use tools such as blogs, social networking sites, email, online video or text messaging to get government info • Government is becoming participatory • 23% of online adults participate in the online debate around government issues (although much of this discussion occurs outside of “official” government channels) 10/8/2010 6

  7. Thanks! name: Aaron Smith title: Senior Research Specialist email: asmith@pewinternet.org web: www.pewinternet.org twitter: @aaron_w_smith, @pew_internet 10/8/2010 7

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