We Are the Very Model of a Modern Staff Training Program: Involving All Staff in Preparing, Leading and Learning Inf

1. We Are the Very Model of a Modern Staff Training Program: Involving All Staff in Preparing, Leading and LearningInformation Service Competencies �

2. Information Service Environment One of 45 campus libraries College Library serves the 28,000 undergrads at UW-Madison Open 24/5 Gate count 1,000,000+ 26 permanent staff Constant change

3. Background & History Looking at the status quo Turning ideas into actions Involving everyone

4. Timeline Planning session: July 2005 Committee Established: August 2005 Pilot training: September 2005 Developing full program (establishing topics, staff volunteering for teams, teams formed, guidelines, materials and web site prepared) First official training: May 2006

5. Time to Reflect Briefly reflect with a neighbor about your library�s staff training needs and how those needs are currently being met. (2 minutes)

6. Training Program Goals Goal 1: Keep all staff current

7. Sample Training Topics Google & Google Scholar Student Assistants Access Services Print, Copying, and Scanner Services Building Facility Issues and Concerns Library Web Site Resources Basics of Circulation

8. Training Program Goals Goal 2: Establish competencies for all training topics

9. Sample Competencies Reference Interview/ Communications After completing this training session, you should be able to do or perform the following: � Demonstrate consistently excellent customer service skills � Understand the importance of not taking all questions at face value � Ability to engage in active inquiry when appropriate � Ability to assess situation to identify appropriate opportunity for referral � Knowledge of referral options (library staff, libraries, campus resources, beyond campus)

10. Training Program Goals Goal 3: Ensure updated documentation and/or policies on Information Services topics

11. Sample Archive

12. Training Program Goals Goal 4: Encourage broad staff participation in training

13. Sample Training Teams

14. Training Program Goals Goal 5: Create a system for follow-up on all topics

15. Sample Attendance

16. Training Program Goals Goal 6: Offer support for training teams: Training Toolkit Guidelines and checklist (handout) Blank competencies (expectations) form Training Tips (handout) Books

17. Time to Reflect Briefly reflect with a neighbor how this training plan compares with your training program. What one element from our training program would be most useful at your library? (2 minutes)

18. Model Training Methods Use Scenarios

19. Model Training Methods Use Scenarios

20. Model Training Methods

21. Model Training Methods

22. Model Training Methods

23. Model Training Methods

24. Model Training Methods

41. Conclusions Training program is generally working Competencies are effective Meeting different needs with variety of sessions and styles We have room for improvements Continued assessment

42. Testimonial Self confidence All staff feel ownership Tools available for professional learning Meaningful integration of staff

43. Questions Do you have suggestions or ideas for us to consider? Do you have questions for us?

44. THANK YOU! Thomas Adeetuk: tadeetuk@library.wisc.edu Jane Bannerman: jbannerman@library.wisc.edu Sharon Drugan: sdrugan@library.wisc.edu Carrie Kruse: ckruse@library.wisc.edu Pamela O�Donnell: podonnell@library.wisc.edu