Putting the smart into smart phone learning
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Putting the smart into smart phone learning Performance Support Session 309. Ruth Haddon Chief Operating Officer Epic Learning Inc,. Introduction. Moving to mobile. Moving to mobile. @epictalkUSA @ rahaddon. For all the latest news, insight and resources follow us on twitter.

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Putting the smart into smart phone learningPerformance Support

Session 309

Ruth Haddon

Chief Operating Officer

Epic Learning Inc,



Moving to mobile

Moving to mobile

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter


@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter


We learn by doing

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We love to talk

@epictalkUSA @rahaddon

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And to search

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On the job support

Where do we learn anyway?

@epictalkUSA @rahaddon

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1

2

3

Integrate

Represent

Filter

Not too much

At time of need

Explicit

Whenever

Language simplification

In the right place

Easy to understand

Task support

Metaphor

Task processing

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The 5 momentsof learning need

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Learning for the first time

Learning more

Remembering and applying

Learning when things change

Learning when things go wrong

5 moments of learning need

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1

2

3

Ability

Triggers

Motivation

Reminders

Sidekicks

Job aids

Support embedded into software

Classroom courses

Persuasive / Social

Technologies

e-learning

Multi-device learning

@epictalkUSA

@rahaddon

For all the latest news about the event follow us on twitter @epictalk and use the hashtag


How can we deliver mobile performance support?

@epictalkUSA @rahaddon

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@epictalkUSA @rahaddon

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@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter


Types of resources

Quick reference

How to guides

Diagnostic tools

Job aids

@epictalkUSA @rahaddon

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Types of resources

IMAGE OF THE REME DIAGNOSTIC NEEDED

IC to send link

Quick reference

Needs to be an image of a video with a person in it

How to guides

@epictalkUSA @rahaddon

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Media types

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2. Helping people find resources support portals & structures

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Custom portal – task based structures

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Intranet – company wide

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Supporting leaders implement change

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Portal layer

gathering existing material

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3. Mobile delivery

Performance support apps

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Ministry of Defence

Training and mobile support

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Mobile fault finding support

Vehicle mechanics

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Just in time mobile job aid

SBAR

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NHS pain control

Build your own mobile support

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Transfer

Ensuring the effectiveness of formal training

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An integrated training strategy

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What does the future hold?

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Contextual performance support

Next appointment:Mike

Meetingchecklist

Flights

Negotiation:Top tips

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Tin Can

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Google glasses slide

Google Glass

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Smart watches

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  • Timing

In summary

  • Phone features

  • Connectivity

Mobile Performance support

  • Tracking (or not!)

@epictalkUSA @rahaddon

@epictalkUSA @rahaddon

For all the latest news, insight and resources follow us on twitter

For all the latest news, insight and resources follow us on twitter


Want to know more?

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Questions

Questions

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Thank you

[email protected]

@epictalkUSA


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