1 / 8

IT Service Management Bill Wrobleski Director, Technical Infrastructur e, ITS wrob@hawaii

IT Service Management Bill Wrobleski Director, Technical Infrastructur e, ITS wrob@hawaii.edu. What is. ITSM?. The tools and processes to run an IT Organization. Incidents • Problems • Configurations. Problems • Releases • Assets • Events.

medwin
Download Presentation

IT Service Management Bill Wrobleski Director, Technical Infrastructur e, ITS wrob@hawaii

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. IT Service ManagementBill WrobleskiDirector, Technical Infrastructure, ITSwrob@hawaii.edu

  2. What is ITSM?

  3. The tools and processes to run anIT Organization

  4. Incidents • Problems • Configurations Problems • Releases • Assets • Events Capacity • Availability • Continuity Billing • Service Levels • Change Catalogs • Tickets • Finances • More…

  5. & More!

  6. ITS’ plans for ITSM

  7. We’d like to mature our key processes and tools so we can provide improved service to the UH community

  8. ☑️Select an ITSM SaaS provider • RFP process underway. Should have selection by October and contract signed by end of 2017. • ☑️Implement a core set of functions in ITS • Service Desk, Service Catalog, Billing,Incident Mgmt, Change Mgmt, Configuration Mgmt

More Related