Yammer Training Guide– Facilitator’s Notes

1. Yammer Training Guide– Facilitator’s Notes Purpose This presentation provides an overview of Yammer to help new users get started. This is meant to be a slide library, so please pick and pull what is appropriate for your audience. Update the text in green to reflect your network. Add screenshots of your network to build familiarity with Yammer. Check the Notes sections for more information. Note: Review Yaminar video channel for more Yammer information. • As you begin, it may help to get an assessment of the room and your audience’s familiarity with social media and technology. Questions to consider: • How many of your audience are on Facebook? On LinkedIn? On Twitter? • What about social media for the workplace? • Not only is social media now a dominant form of communication, but enterprise software is finally catching up to consumer web. Yammer’s goal is to bring that convenience and utility into the workplace, to help improve the way people and companies work, collaborate and coordinate.

2. Yammer {Presenter Name} — {Company Name}

3. Agenda Understand the importance of ESN Successfully navigate Yammer to find information Understand how to get started on Yammer Follow group best practices Effectively engage in conversations Collaborate on content in Yammer Use Yammer on your mobile device Know what to share and where to share it

4. Introduction to ESN

5. Technology is evolving… Communication is the same

6. Social is driving a new way of doing business. Organizations see a 20%to25%boost in productivity with social technologies such as Yammer. Source: McKinsey, The Social Economy

7. Sound familiar? I’m new to the company. Where can I find…? Who’s handling this account? Who can help me with this project? Does anyone have experience with…. What are common objections from prospects? Who’s going to the conference? What’s our protocol for engaging with… Anyone know a good tax lawyer? Where can I find the latest travel policy information? The competition’s up to this. What do we do?

8. That’s where Yammer fits in! Yammer is the private and secure enterprise social network through which [COMPANY] employees connect, collaborate and coordinate. Yammer makes work: • Real-time • Social • Mobile • Collaborative • Contextual

9. Yammer helps you to… Ask questions and find answers faster Save time by sharing great projects and preventing duplicate work Meet colleagues with similar interests and relevant expertise Share news and announcements with the people who need to know Discuss major decisions and prepare for change Gather opinions and ideas from across the company Coordinate work for projects and teams Gain visibility and insight on what’s happening, and where Introduce new hires and get them up to speed quickly Discover valuable information that can help you get more done Stay connected on-the-go with Yammer mobile apps

10. Navigate Yammer Features

11. Key Yammer Spaces Inbox 1 Home 2 3 Profiles 4 Groups

12. Home Feed 1 Review your company’s usage policy Be sure to select the right group when posting Choose from Top, All, & Following

13. Inbox Messages 2 Create a conversation • See: • Announcements • @mentions/ cc’s • Conversations you’ve joined or followed • Private Messages

14. Groups 3 • See everything • Your Groups

15. Profiles 4 • View Bookmarked conversations • See your conversations & content • Bio & profile

16. Yammer Notifications • Inbox notifications • Replies to conversations you started and joined • Private Messages • @mentions • +Add people to notify • Announcements • General notifications • People Like your message • Votes on your Polls • Invitations to collaborate on a Note • New versions of Files and Notes • Network notifications • Sum of Inbox and General Notifications from External Networks • Group notifications • The number of unread messages in that group since the last time you visited

17. Getting Started

18. Please Log In to Yammer • Go to www.Yammer.com to log-in Select Log In Type your work email & Yammer Password Click Log In

19. Forgot your Password? • Go to www.Yammer.com to log-in Click Forgot Password Yammer will email you a reset link

20. Complete your Profile Click Edit Profile Add your Job Title, Department and Location,include your Expertise [] Yam Tip: Everything on your profile is searchable!

21. Set Email Notifications Select when Yammer emails you

22. Set Group Notifications Select group messages you’d like sent to you via email

23. Guide to Groups

24. HR Project Career TEAM Interests Department Culture Products Office IT

25. Groups Let You Get Work Done Groups host conversations, files, notes, and can be created around a team, department, task, or project. Join groups to participate in conversations, collaborate on files, and stay aware of what’s going on.

26. What Lives Within a Group? View all Conversations, Files, & Notes posted to the group. View all the members of the Group. Culture Quickly access Files, Notes or Links.

27. Identify Groups to Join Join groups that your colleagues are creating Join groups in which your colleagues are having conversations that are relevant to you Culture Browse for groups

28. Join Groups Click Groups to search existing Groups in the network. Browse Groups in the AllGroups tab or see suggested groups to join in the Suggested tab.

29. Create a Group for Your Team Click the to create a new group Add a group name Specify who should use the group and why Select Public or Private Culture

30. Group Admin Privileges Populate the Group’s Info Tab Culture Make Announcementsto send a message to all Group members

31. Announcements • Network Admins can make an Announcement to any group, including All Company. • Group Admins can make an Announcement to their group. • Group members see the Announcement at the top of the Home Feed and in their Inbox. • All Company Announcements generate an email to all network members.

32. Group Admin Settings Update the Group Image, Name, and Description Manage Group Members and Admins Change the Group’s Privacy Settings Culture

33. Start Conversations in Groups Think about which group is most relevant for the post. Share an Updateor post another kind of message, like a Poll or Praise. @mention colleagues within the message to send it to their Yammer Inbox.

34. Before you create a group… Ensure there is not already a relevant group that meets your purpose.  Make certain that you can clearly articulate the purpose of the group and measure its success. Identify a person/team to oversee the group’s strategy, content and membership.

35. Set the Tone Document the goals, expectations, purpose and roles within the group. Illustrate that the group is a place for collaborative sharing among all members. Encourage participation from all members through @mentioning. Welcome new members and ask for them to provide an update upon joining.

36. Nurture your Group Never leave a post un-answered! Upload Files and Notes to add context. Use Announcements for important updates. Use Notes to capture key conversation points. Share relevant posts to your group. Always Reply Share @mention Add Context

37. Keep the Pulse Alive Share updates on projects to provide transparency into activities. Ensure members understandwhat to post and whereto post it. Mine the group for relevant and insightful conversations to share with others. Cross-pollinate useful information as much as possible. Refresh and update group content on a regular basis. If a group becomes stale, do not delete it! Consolidate the relevant content to another active group and mark the old group as inactive.

38. Successful Groups Have a clear purpose. Tackle a real business challenge with measurable outcomes. Have a logical name, description and info tab. Enable discovery and collaboration across teams. Demonstrate value for participating employees. Have leadership endorsement and participation. Have supporting resources and training materials. Plan & execute engagement events. Effectively transition email based conversations to the group.

39. Public Groups What’s a Public Group? Working in a Public Group is like working in a conference room with all glass walls and an open door. Any employee in your Network can see conversations, Files and Notes in a Public Group. Engagement Tip: Use Public Groups as the default. Create a Private Group only when necessary.

40. Private Groups What’s a Private Group? Working in a Private Group is like working in a traditional conference room with a closed door. Only employees who have been added as Members can see conversations, Files and Notes in a Private Group. Collaboration Tip: If your team starts out in a Private Group, discuss switching to a Public Group every few months.

41. Start Conversations

42. Search Before You Post Type your query in the search bar and select an auto result… …or press Enter and see full results Use Advanced Search to search within a specific group or between a date range

43. Start Conversations in Groups Navigate to a Group Start typing in the Share something with this group box @mention colleagues within the message to add the conversation to their Yammer Inbox

44. Reply to the Appropriate Person Notify specific people as a cc: or an FYI Reply to a specific person within a thread by clicking the Reply link beneath the message

45. Work with Conversations Attach Files and Notes to your messages Like a message to acknowledge it, like it or say thank you Shareto cross-post the conversation to another Group or in a Private Message

46. Work with Conversations Click the More button to see additional options Only you and a Network or Group Admin can delete your post

47. Add Topics to Conversations Select More > Add Topic Reply with a #hashtag

48. Post Different Types of Messages Polls allow you to quickly get anonymous feedback on up to 10 choices Praise allows you to recognize your colleagues for going above and beyond with different badges Announcements are for Admins only and go into the inbox of every group member ensuring the update is not missed

49. Bookmark Important Conversations Save conversations for quick reference later To add a Bookmark, select More > Bookmark View your Bookmarks from your Profile

50. Use Keyboard Shortcuts Use these shortcuts to use Yammer even faster! Type question mark (?) [Shift] + [/] to show these shortcuts YAMMER TIP: Create a Note and share on your network for reference