Winning Streaks vs Losing Streaks

1. Dimensions Conference 2008 Amy Wilcox-Burns Winning Streaks vsLosing Streaks

2. What kind of coach are you?

3. Self confidence is not the real secret of leadership. The more essential ingredient is confidence in other people. Leadership involves motivating others to their finest efforts and channeling those efforts in a coherent direction.

4. If the people in charge rely only on themselves as heroes who can rescue any situation, while focusing on other people’s inadequacies, they undermine confidence and reinforce losing streaks. In contrast when leaders believe in other people, confidence grows and winning become more attainable.

5. Leaders of organizations in success cycles are a little like rabbits constantly reproducing: In losing streaks the rabbits seem barren; there is a leadership deficit. In winning streaks the number of leaders multiplies along with the momentum of the streak. Winning teams and successful organizations become increasingly less dependent on the person called the commander-in-chief –even though ironically they same top managers are more likely to stay in place during winning streaks.

6. What’s a winning streak?

7. What’s a losing streak?

8. What is your community on? Losing Streak Winning Streak

9. As a pattern of success builds many people at many levels take on leadership roles.

10. “Leadership is Plural.”Mike Krzyzewski, Duke University Men’s Basketball Coach

11. Winning streaks are not associated with just one leader but many leaders!

12. Anaheim Mighty Ducks • Paul Pressler head of Disney Sports • Bryan Murray general manager • Mike Babcock head coach • Assistant coaches and player-leaders

13. Who leads your turn around? • Paul Pressler head of Disney Sports • Bryan Murray general manager • Mike Babcock head coach • Assistant coaches and player-leaders • Mike and Jean Wilcox CEO and owners • Dimensions in Senior Living • Executive Director • Department Heads and their employees. 2002-2003 Mighty Ducks Dimensions in Senior Living 2008 and beyond

14. Larry Coker who had one of the best records ever for a rookie coach in his first three years as head coach of the Miami Hurricanes was well known for crediting the players and assistant coaches for victories, for not promoting himself, and for staying “smaller than his program,” it was said. The players’ confidence in Coker – that he gave them the support they needed to do their jobs – was a big part of the reason he was given the top coaching job.

15. Where Is The Leadership? • Losing Streaks are associated with autocrats who cling to control even as events spin out of control • Powerlessness corrupts • In Winning Streaks leadership can come from anywhere and it might not correspond to the official hierarchy of titles

16. Your coaches may not be your leaders. They’re in charge of their department; that doesn’t necessarily make them into leaders. Just because that person’s in charge, who says anybody else is going to follow? Dusty Baker, Chicago Cubs Manager

17. Leaders • You can’t designate leaders. • Leaders look for the best people they can, ensure their preparation, put them in the right positions and give them the game plan. • After that winning is up to the players on the field or the employees at your community.

18. Productivity • When people have confidence in one another they are willing to led by the team. They do not have to second-guess, double back or duplicate other people’s work. • They catch problems more quickly or take bolder steps because they do not worry about embarrassment or punishment. • When people have confidence in one another, when they count on other people’s support they don’t have to fear their attacks or monitor their every move.

19. Charisma • Often times we think of leaders as someone larger-than-life someone with charisma who weave inspirational spells. • Charisma can become a property that a whole group of people who believe in one another and the power of teamwork. That’s the real magic – to make leadership appear from many unexpected places, just when it is needed.

20. Leaders can multiply on the field when leaders at the top establish the support structure to make further leadership possible.

21. Leaders Mission Statement Three Imperatives • To ensure accountability • Cultivate collaboration • Encourage initiative

22. Individual and System Accountability • Confidence is built when people are held accountable and accept responsibility for performing to high standards. • Confidence requires an ability to honestly assess the situation and the courage to accept responsibility for dealing with mistakes with it. • Leaders keep the mirror of accountability polished and clear. • Hard Work.

23. A promise made is a promise kept.

24. Fostering Straight Talk • Winning teams are data rich. • With many facts on the table and many communication channels open, denial is difficult if not impossible. • Be Fair and Flexible.

25. Communicating Expectations • Constantly repeating the standards to everyone and clearly articulating goals and priorities directs attention both to your mission but the details of every day duties. • While holding other people accountable for living up to expectations, leaders also hold themselves accountable for whether people are in a position to meet expectations. • Leaders should set people up to succeed not fail.

26. Making information transparent and accessible • Widespread access to performance expectations help employees guide their own performance. • Utilize diverse tools to produce accountability. • People can’t hide information or duck responsibility if you make the information available.

27. The chance to be part of a wining team is a powerful motivator and only those who meet all of the standards – for character and commitment as well as skills and abilities should be allowed to play.

28. One person may have the top title and the official authority, but their effectiveness is often a function of the quality of all the other people who stand beside them to exercise leadership.

29. “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together the club won’t be worth a dime.”- Babe Ruth