Leverage LiveChat Chat Assistance for Fast Convenient and Accurate Responses

1. Contact Centers and Live Chat: An Evolving Dynamic

2. How have modern contact center solutions changed?

3. How to make customers satisfied in the evolving industry? Almost all customers are looking for one-time contact resolution to their problems. They don’t want to wait in long queues or repeat their stories a thousand times before they get heard. From personal attention to quick call resolutions customers are looking for a good asisstance that doesn’t waste their time. For this simple reason, contact centers are investing in intelligent technologies like Live Chat softwares to offer one-time contact resolution to customers.

4. Live Chat : What is it and why do customers love it? Live chat support is one way for customers to have real-time conversations with the support agents. With the software embedded on the company’s website, it allows quick resolution of customer queries within a short time. As per a report by Business2commuinity, it takes only 42 seconds to resolve a problem using Live Chat Customer stisfaction rises significantly. According to the survey by eDigital, 73% of customers who use live chat are satisfied. This is higher than any of the other customer support options that contact centers offer.

5. Why do you need a Live Chat support? Over 60% of online customers in the U.S prefer live chat to have their questions answered prior to a purchase. Here are some reasons for you to consider:- - Cut down customer wait times -Improve one time resolution with visual engagement - Interpret common customer queries and suggest solutions - Reduce barriers to understanding with intelligent auto-suggestions - Interact with customers in real-time

6. How NovelVox’s Live Chat for Cisco Contact Centers Adds Value - Single interface Handle all digital channels conversations and voice from one single screen - Skill based routing Smart routing engine that enables call routing to the best fit agent - Personalize experience Rules-based greeting for page-specific chats to deliver personalized customer expereince - Screen pop-ups and notifications Notifies agent as soon as customer lands on the webpage, enabling them to offer proactive assistance - Third party integrations Never lose context by accessing information from third party applications within the telephony system

7. Some best practices to better utilize Live Chat - Think about your agent’s utilization time - Identify common customer problems and then choose a solution that addresses them. - Maintain chat transacripts to extraploate FAQs - Use AI-assited chat bots to address routine queires. -Monitor contact center ROI using key metrics

8. About NovelVox 98.7% Retention Ratio 200+ Global Installations Customers in 20+ Countries Products from NovelVox InfiBot - Chatbot Smart CTI Connectors CXInfinity Digital Messaging Platform Intuitive Wallboards Agent Accelerators Customer Logos Library of Integrations